Skip to content
← RingCentral Ideas

RingCX

RingCX

Categories

How can we improve RingCX?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

105 results found

  1. Ability to see all call queue extension using RingCX application

    Ability to see all call queue extensions using the RingCX application.
    The customer would like to see all the RCMVP call queue extensions on their RingCx application

    5 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Allow Agents to Pesent a Withheld Number

    Allow CX agents to have the option to present a withheld number on outbound calls.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  3. RingCX / Disposition visibility in conversations

    In Engage Digital, when an agent closed a chat and selected a Post-Qualification, the value was displayed directly under each conversation bubble, providing immediate visual context.
    In RingCX, agents correctly select a Disposition when closing a chat, but this information is no longer visible in the conversation view.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  4. Expose “Team” field in exports and statistics in RingCX

    The Team field is correctly configured and populated at agent level in RingCX.
    This field is a key structuring attribute used to:

    Distinguish different contact centers
    Identify multiple teams within the same contact center

    It is essential for operational reporting and performance analysis.

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  5. agent login state desktop visibility

    Currently when the RC Desktop App is running minimized, the taskbar icon does not show whether or not a user is logged in the the RCX agent pane, and there is no automatic login when starting the Desktop App or after e.g. a disconnect of the LAN/WAN connection.

    While the Desktop App itself is doing a regular reconnect, the agent pane is not, so it will be helpful if the user would be able to tell from the taskbar icon whether he is still logged in as an agent.

    There have been similar ideas regarding the taskbar icon for better…

    1 vote

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    New  ·  0 comments  ·  Agent & supervisor experience  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
1 2 3 4 6 Next →
  • Don't see your idea?