Summary:
Request to reintroduce or add the ability to configure Security and operational settings (e.g., Call Control, Transfer Options, Real-Time Reporting) at the individual agent level instead of being restricted to Agent Role configuration.

Current Behavior:
Following a recent update, settings such as Call Control, Transfer Options, and Real-Time Reporting are now managed exclusively under Agent Roles. Individual agent-level configuration for these options is no longer available.

Problem:
Managing these settings only at the Agent Role level reduces flexibility and creates limitations for customers who require exceptions or custom configurations per agent.

Common challenges include:

Inability to customize settings for specific agents without creating multiple roles
Increased administrative overhead due to role duplication
Reduced efficiency in managing unique user requirements
Complexity in maintaining multiple roles with minor differences

Proposed Enhancement:
Introduce the ability to configure these settings at the individual agent level, with the following options: