63 results found
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comments in the report to be increased to more than 125
Limited comments in the report. We are able to type as many characters as we need in the comments section of the questionairre but it seems to be limited to 125 characters on the report. How do we increase the number of characters on the report? Lead number 870551 is an example of this.
2 votes -
Eastern Time(US-Canada) - Deprecated time zone Unavailable
The 'Eastern Time (US-Canada) - Deprecated' option is missing from the regional settings menu
1 vote -
RingCX Wait Announcement
Customer would like to have option to permanently disable wait announcement to their Ringcx
1 vote -
Dequeue setting per queue
Currently the global dequeue setting is set to 5, meaning if 5 agents are available and do not answer the call when routed to them the call is terminated.
The ask is to add an admin option to manage the dequeue limit per queue with the option to increase to a far larger amount to accommodate enterprise level contact centres. (50-100)50 votes -
Adding a Custom field for a Calls in RC app Environment.
To add a Custom field in RC App where the Caller can add data or Information to each of the calls that the caller is making. this Custom field will be used for tagging the Call to a specific ticket or issue which will be helpful for tracking at a later point of time.
1 vote -
Requesting the ability to set two different ringtones on the Yealink T43U — one for internal calls and another for external calls.
Requesting the ability to set two different ringtones on the Yealink T43U — one for internal calls and another for external calls.
1 vote -
RCX - Feature Request - Chat waiting in queue / Agents visibility on waiting chats
Similar to "What's next" in RCCC, agents have difficulty tracking chats in the queue. While we have My Stats to monitor this, when agents navigate to My Stats to check, it deletes all that was previously typed.
3 votes -
RingCX Analytics Time Format
The ability to switch the time format in RingCX Analytics to either a 12-hour or 24-hour clock, depending on user preference.
0 votes -
RingCx Manual Dialling Support for Voicemail and Email Templates In
We are looking for the capabilty where voicemail drops and email templates Support in manual dialing mode in RingCX.
1 vote -
Need option to schedule reports in RingCX Digital Analytics
Currently there is no option to schedule any reports under RingCX Digital Analytics.
Although we can download the reports manually, it is better is these report will just be sent to the customers in either excel or csv format.
3 votes -
Auto-save voicemails in RingCX Workflows/IVRs
Currently, a voicemail workflow requires callers to input DTMF presses to "save" or "rerecord" a voicemail recording. Instead, only the "rerecord" should be an option, and the system should automatically save the recording without needing additional inputs from the caller. The updated functionality would align with how customers and callers expect a voicemail box to operate - without needing extra steps; this is especially a pain point if follow-up notifications are sent with the recording, but callers hang up before saving, thus never processing anything to forward.
3 votes -
RCX - UX - customize buttons - fonts - position - icon
customers would like to add a new feature that allows them to customized icons, font, position, naming for buttons, for instance: answer/reject buttons
10 votes -
Ability to download the Dashboard under the Digital Analytics in RingCX
Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.
The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.
They are using this report to do forecasting so that they will know how many agents they need on a particular day.
2 votes -
SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.
SPOG application: The customer requested to disable the option that triggers a pop-up when an outbound call is answered.
1 vote -
Ability to block web chat in RingCX
The System Administrator should have the capability to block web chat and be able to determine the IP address of the sender.
2 votes -
1 vote
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Receive SMS in RingCX
The customer is requesting to have an option to received SMS in RingCX.
1 vote -
Ability to receive SMS in RingCX
The customer is requesting to have an option to send SMS in RingCX.
1 vote -
Process of transferring the call in RingCX.
The customer mentioned that if they are transferring a call to a third party number and it reached a voicemail, there's no option to just stay on call, hung up or transfer the call.
1 vote -
Configurable RingCX Billing Time Zone
Currently, the Ring CX billing time zone feeds over to the Analytics portal, which can cause confusion if the customer wasn't actively engaged when setting the time zone for either billing or analytics. This further adds confusion when assessing data from the platform.
The Analytics time zone can be changed on request but the billing time zone has no way to be updated.
This request is to ensure that billing time zones can be configurable by the customer or upon request by the customer.
2 votes
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