50 results found
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RingCX Agent(s) capability to disable recording when they are speaking to their Supervisor
Admin wants to have agents a capability to pause or disable a recording if they are speaking to their manager.
1 vote -
RIngCX - Inbound CNAM for calls to CCRNs
Request the ability to query either an internal (RC DB) and/or external resource(Bandwidth or alternative) to obtain calling name (CNAM) for calls sent to a RCX CCRN via the PSTN to be displayed to the CC agent and/or available in reporting logs.
11 votes -
Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard
Ability to see the caller ID number in the queue using the RingCX Real-time Analytics dashboard.
The customer wanted to see the actual number of the caller ID number in the queue.1 vote -
Sound notification when agent status changes to "working" due to network issues
Some agents might have to navigate through different windows while working on RingCX and without them knowing, the network can flutter or the internet speed can slow down causing the status to automatically change to "working", but since the notification only appears on screen and has no sound, it can be hard to realize until the agent opens the RingCX tab back and sees the status. It would be great to have a single sound alert when the status changes to "Working".
1 vote -
Team settings for RingCX both Voice and DIgital
The ability to have Teams settings for both Voice and Digital side of RingCX. Only Standalone of Engage Digital and Voice has this setting.
1 vote -
Bulk Change Errors
When making a bulk change in RCX, error messages pop up stating the change couldn't be completed. After testing and verifying the change is completed and this error only pops up if there is an inactive user associated with it, update the error message to be more specific to what isn't being completed.
1 vote -
Ability to share the access to reassign the created role by the Super Admin using the RingCX platform.
Ability to share the access to reassign the created role by the Super Admin using the RingCX platform.
All Super Admin access should be able to see, access, and reassign the role created by one of the Super Admin users using the RingCX Administrator portal.
2 votes -
Integration with Jack Henry Symitar
Goal is to be able to integrate with Jack Henry Symitar to help Financial Services customers better utilize RingCX.
2 votes -
Identity Tag Visibility
In RingCX digital interactions, it is easy to see the identity tag associated with a contact. However, with Voice. there is not visibility unless a user scrolls down through the contact card.
2 votes -
To be able to "disable allow login option" in RingCX without getting enabled again due to the sync in RingEX
To be able to "disable allow login option" in RingCX without getting enabled again due to the sync in RingEX.
Currently if the user profile in RingCX is synched with RingEX extension, if we disable the "Allow Login" option in RingCX and keep the RingEX extension it is reverting back to enabled.
We need to make sure that although the RingEX extension is active, if the Allow Login is disabled in RingCX it should remain disabled until it is manually changed by the admin.
1 vote -
Ability to connect multiple RingEX to a single RingCX instance
Reasoning - The tenanting / sub account feature of RingCX allows us to bring together multiple customers onto a single RingCX, however there is a limitation with extending this to multiple customers as the ratio of EX to CX is 1:1. If there was the ability to attach multiple RingEX then we could offer a centralised CX service with each repair shop retaining autonomy of their RingEX platform.
Benefit - Reduced PS costs, time to delivery, we can simply add users to an existing tenant, rather than needing new instances to be spun up & need project management etc.
Opportunity…
2 votes -
RingCX Click to Dial - Chrome Ext
Customer would like to be able to click to dial from RingCX within their contacts inside their CRM, Clio Grow. They do work in Clio Grow within their web browser, not an application. They want to accelerate time it takes to dial out, but cannot do any type of auto dialer / lead lists for legal reasons. In addition, most of the time these are calls for specific contacts aligned to agents, so it would not make sense to have to fetch leads.Having this feature would provide ease of use, and drive efficiency of agents.
3 votes -
Agent Schedules
Customer mentioned this is something Vonage has:While in supervisor console, we have the force logout feature. Looking to have the ability to set agent schedules to automatically log them out when their shift is over.
3 votes -
Ease of use when customizing Historical Reports
Some reports have 20+ columns and many may not be relevant. There should be a way to select which columns are needed in the resulting display of the prebuilt report without forcing the user to clone the report, edit and then run it to just see only the data they need
2 votes -
Add ability to export Real-time dashboards
In the Analytics section of RingCX, you are able to export all dashboards/reports other than "Realtime Dashboards." It would be more consistent to be able to export everything
2 votes -
cu wants a feature that can trigger vm of the cellphone they are calling
cu wants a feature that can trigger vm of the cellphone they are calling.they are using engage voice to do an outbound calls and calling cellphone numbers, they want a feature that if the cellphone was not answered it will trigger the vm of the cellphone being dialed. already explained that its a setting of the cellphone carrier. cu is insisting other service provider like genesis can do that. they want a similar feature.• Customer name: Madelyn Harris
• Account Name: Indiana Partnership 211 Main1 vote -
Need DNIS changes added to the Audit Log
Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
1 vote -
7 votes
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Distinguish Look of AWS 80 from AWS 82
Would be nice to be able to distinguish from these two servers. When you have to use both, it can get confusing. Something so small as changing the color of the blue bar on the left would suffice. Make it orange?
1 vote -
Would be better if the system does have a way to prevent calls that are intended for the previous owner of the number.
New sign-up but kept receiving calls looking for the old company
1 vote
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