33 results found
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Ease of use when customizing Historical Reports
Some reports have 20+ columns and many may not be relevant. There should be a way to select which columns are needed in the resulting display of the prebuilt report without forcing the user to clone the report, edit and then run it to just see only the data they need
2 votes -
Add ability to export Real-time dashboards
In the Analytics section of RingCX, you are able to export all dashboards/reports other than "Realtime Dashboards." It would be more consistent to be able to export everything
2 votes -
cu wants a feature that can trigger vm of the cellphone they are calling
cu wants a feature that can trigger vm of the cellphone they are calling.they are using engage voice to do an outbound calls and calling cellphone numbers, they want a feature that if the cellphone was not answered it will trigger the vm of the cellphone being dialed. already explained that its a setting of the cellphone carrier. cu is insisting other service provider like genesis can do that. they want a similar feature.• Customer name: Madelyn Harris
• Account Name: Indiana Partnership 211 Main1 vote -
Need DNIS changes added to the Audit Log
Please add DNIS changes to the audit log so we can see when a DNIS was changed, by whom, and what the change was.
1 vote -
Distinguish Look of AWS 80 from AWS 82
Would be nice to be able to distinguish from these two servers. When you have to use both, it can get confusing. Something so small as changing the color of the blue bar on the left would suffice. Make it orange?
1 vote -
Would be better if the system does have a way to prevent calls that are intended for the previous owner of the number.
New sign-up but kept receiving calls looking for the old company
1 vote -
Folder mode configuration enhancement
Request from customer account team below:Product limitation at hand is that when we configure all queries needed within one folder to show the appropriate interventions, all SOLVED interventions remain in said folder -Customer NEED:-to be able to view NEW, Assigned, and all corresponding replies on open interventions, but have solved interventions refiled into the solved/history folder – these should NOT be shown within their main inbox -ASK:-Extend system functionality to allow for additional folder queries simultaneously on interventions. Such queries should include but not limited to:-NEW/Unassigned-OPEN-ACTIVE/ASSIGNED -allow functionality in which replies on previously solved cases move back to NEW status…
2 votes -
Option on Admin UI to extend agents auto disposition timeout
Currently if you select the option auto disposition on time out within a disposition , you can only select one time frame for that option. What we need is an option for the admin to extend the disposition time out with a button on the admin ui .This would allow the admin to extend the time the agent has to input the correct disposition,
3 votes -
O@H Omnichannel Options
Having omni channel options would be very helpful for O@H customers.
7 votes -
Embed RCCC Agent into ED User Interface & combine the logic of the systems to present one common user interface
One common rejection for pitching ED alongside RCCC is that it provides two agent interfaces & therefore not one common UI for the agent.Given ED is web based & RCCC (NIC) has agent interface APIs, can we explore presenting the agent interface of RCCC into Engage Digital & then work further to see if the busy status can be married between the two platforms.Engage Omni is still a long way from being available in EMEA.
6 votes -
Launch Button via IVR Designer within Engage Voice
The ability to have a button for agents to click before a call is engaged to allow them to initiate an IVR script. For example, if an agent would like to change their recorded greeting that would be played automatically when an incoming call were to arrive.
4 votes -
Embed integrate Engage Digital to RC APP/ RC Office
A number customers are interested in having Digital to be integrated with Ringcentral Office.Utilize RC App with Digital.Although we plan to integrate this with Engage voice most customer prefer RC Office as the ability to answer multiple direct calls and queue calls at the same as well as they have their direct voicemail boxes.this is a common request from SMB.
1 vote -
Facebook Event Integration to RingCentral Engage Digital
Customer comments under Facebook live event reminder posts don’t flow into RingCentral Engage Digital and thus, Telenor agents are unable to reply comments for that particular post.More information on facebook events can be found in this link - https://www.facebook.com/help/210413455658361
2 votes
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