30 results found
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Interaction Volume Trending in Historical Reports
A Historical Report that would show interaction volume by hour throughout the day in RingCX. This report would assist in understanding staffing levels throughout the day, and determining best times for lunch periods, breaks, meetings, etc.
1 vote -
Request for Digital Interaction Transcripts
There are no Digital Interaction Transcripts in the product.
8 votes -
RingCx Reporting Including Data from Agent Script Custom Field
RingCx agents should be able to capture the report for their call disposition including the custom field added in the agent script
5 votes -
2 votes
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Ability to Mix & Match Licenses for CRMs (Event-based API Triggers)
Would like to have the ability to have 100 RingCX users with 50 users who are linked to Salesforce and 50 that are linked to ZenDesk.
1 vote -
Have an Engage Voice Community
You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.
1 vote -
Robo Dialer for live transfers
you put out a message and if interested that can be a live lead. how amazing would that be?
1 vote -
Agent State Change Raw Report
Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.
1 vote -
Concurrent Pricing as main pricing model for EV
Engage Voice was, as Connect First, built around the concurrent pricing model. We have no adequate billing method or application mechanism to properly follow, or prorate the named agent model. It is my belief that we are doing named agents pricing model because this is what we do with the RCCC. I also believe we do this with RCCC because it is a competitive advantage for NiC to be able to sell concurrent licenses when competing RCCC against direct NiC. I think lowering the concurrent price to something more appropriate, leading with an agent minimum with concurrent agent pricing ('high…
6 votes -
RingCentral CXSE team Zendesk account.
CXSE team should have a dedicated Zendesk environment where we then can build integrations with it for showcasing the functionality within IVR and agent scripting studios.
5 votes
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