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How can we improve RingCX?

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26 results found

  1. Ability to Mix & Match Licenses for CRMs (Event-based API Triggers)

    Would like to have the ability to have 100 RingCX users with 50 users who are linked to Salesforce and 50 that are linked to ZenDesk.

    1 vote

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  2. Have an Engage Voice Community

    You seem to promote this product, but all the users in the community are single users and NOT engage Voice Customers. It would be nice to allow Engage Voice Customers to be able to communicate with each other to discuss issues and solutions.

    1 vote

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  3. Robo Dialer for live transfers

    you put out a message and if interested that can be a live lead. how amazing would that be?

    1 vote

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  4. Agent State Change Raw Report

    Is it possible to show in the Agent State Change Raw Report when the agent is completed with the call and stays in the Pending Dis status? It would help our agents to know how long they are in this status after every call.

    1 vote

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  5. Concurrent Pricing as main pricing model for EV

    Engage Voice was, as Connect First, built around the concurrent pricing model. We have no adequate billing method or application mechanism to properly follow, or prorate the named agent model. It is my belief that we are doing named agents pricing model because this is what we do with the RCCC. I also believe we do this with RCCC because it is a competitive advantage for NiC to be able to sell concurrent licenses when competing RCCC against direct NiC. I think lowering the concurrent price to something more appropriate, leading with an agent minimum with concurrent agent pricing ('high…

    6 votes

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  6. RingCentral CXSE team Zendesk account.

    CXSE team should have a dedicated Zendesk environment where we then can build integrations with it for showcasing the functionality within IVR and agent scripting studios.

    5 votes

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