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23 results found

  1. RingCentral engage voice analytics

    Wanted to have an option in analytics historical report to select or filter the report with campaign.

    1 vote

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  2. Correct inconsistent experiences in Agent Scripting Editor

    Several areas of the agent scripting editor are not consistent with the UI of IVR scripting. Editing properties of a widget window, widget naming, JavaScript editor window, etc.

    2 votes

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  3. Prevent Stuck Voice Calls with no Disposition

    There should be a check in the UI to prevent stuck voice calls in the Agent's UI because no disposition was configured. It's possible to configure a Voice queue without any disposition or no Agent Script. Since there's no way to disposition the call, it appears "stuck" in the Agent UI where there's no way to clear it after the call ends. It's possible that the agent won't be able take new calls.

    2 votes

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