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64 results found

  1. Launch Button via IVR Designer within Engage Voice

    The ability to have a button for agents to click before a call is engaged to allow them to initiate an IVR script. For example, if an agent would like to change their recorded greeting that would be played automatically when an incoming call were to arrive.

    4 votes

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    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →

  2. VDI Support for RingCX

    The request is for VDI Support for RingCX

    5 votes

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    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →

  3. Embed integrate Engage Digital to RC APP/ RC Office

    A number customers are interested in having Digital to be integrated with Ringcentral Office.Utilize RC App with Digital.Although we plan to integrate this with Engage voice most customer prefer RC Office as the ability to answer multiple direct calls and queue calls at the same as well as they have their direct voicemail boxes.this is a common request from SMB.

    1 vote

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    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →

  4. Facebook Event Integration to RingCentral Engage Digital

    Customer comments under Facebook live event reminder posts don’t flow into RingCentral Engage Digital and thus, Telenor agents are unable to reply comments for that particular post.More information on facebook events can be found in this link - https://www.facebook.com/help/210413455658361

    2 votes

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    Will Not Implement  ·  0 comments  ·  Other  ·  Admin →
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