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8 results found

  1. Dequeue setting per queue

    Currently the global dequeue setting is set to 5, meaning if 5 agents are available and do not answer the call when routed to them the call is terminated.
    The ask is to add an admin option to manage the dequeue limit per queue with the option to increase to a far larger amount to accommodate enterprise level contact centres. (50-100)

    50 votes

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    Planned  ·  2 comments  ·  Other  ·  Admin →
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  2. WCAG (Web Content Accessibility Guidelines)

    WCAG compliance benefits a wide range of user groups, including individuals with visual impairments, hearing disabilities, motor difficulties, and cognitive limitations.

    39 votes

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    Planned  ·  4 comments  ·  Other  ·  Admin →
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  3. Native Integrated Virtual Agent (digital & voice)

    Intuitive and self service IVA setup

    8 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  4. Skills Based Routing in RingCX Analytics

    Customers who are leveraging skills based routing would want to be able to report on that within the RingCX Analytics Historical Reporting, to report on how calls are being distributed.

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  5. Messaging Channel(s) in MS Teams to chat to RingCX Queues/Agents

    2 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  6. Ability to import/export configurations during implementation

    This would enable our PS team to much more seamlessly implement RingCX so as to increase margin for implementations

    2 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  7. Pre-Built Admin Roles

    It would be helpful to have several pre-built roles for customers to choose from. Examples could be:
    1) Full Access - Super admin for the account (this one's already there).
    2) Agent Admin - Access to view and change all agent settings, as well as analytics.
    3) Reporting Admin - Access to analytics only. No access to view or change anything in the admin section.

    3 votes

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    Planned  ·  1 comment  ·  Other  ·  Admin →
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  8. RingCX Naming Convention

    Standardize the naming convention across the platform

    1 vote

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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