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5 results found

  1. Company/Personal EX Contact Phonebook

    I would like to suggest that we have the ability to access Company/Personal EX Phonebook in Ring CX, so calls come from the Contact Center number.

    This would be useful for CX Agents as they do need to make outbound calls to Branches & Suppliers.

    3 votes

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  2. Native Integrated Virtual Agent (digital & voice)

    Intuitive and self service IVA setup

    8 votes

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  3. Ability to import/export configurations during implementation

    This would enable our PS team to much more seamlessly implement RingCX so as to increase margin for implementations

    2 votes

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  4. Engage Voice - Outbound EV calls should not be interrupted by inbound MVP calls to the agent

    Customer would like option to not allow inbound MVP calls to EV agents if they are on a call already

    1 vote

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  5. RingCX Naming Convention

    Standardize the naming convention across the platform

    1 vote

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