13 results found
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Consolidated EoL Device Report
Currently, the filtering options in the Admin Portal provide some utility, but it would be far more efficient to have a single consolidated report listing all End-of-Life (EoL) devices across the tenant, rather than checking each category individually.
The current filtering approach also requires manually selecting specific device models. For organizations with many different phones and device models, it’s not always clear which devices are approaching or have reached EoL. This makes the process time-consuming and prone to error.
Ideally, when an EoL, security, or other alert is displayed in the Admin Portal, clicking on the alert should directly show…
4 votes -
RingCX Spell Check where can control dictionary and if errors alert agent before sending.
RingCX Spell Check where can control dictionary and if errors alert agent before sending.
4 votes -
RingCX Grammar Check
Grammar check - If there are errors give prompt to agent to ok before sending email or chat.
3 votes -
Active email insights through AI to know why email backlog is occuring.
When exceptional email volume occurs and agents are not able to keep up with the incoming emails it would be excellent to have AI insights not just to completed emails after fact but to the in progress active emails to help alert us to a new problem or issue we need to get ahead of.
3 votes -
UI/UX Alignment: REX Supervisor Interface Parity with RCX
Aligning the REX interface with the RCX layout is essential for operational consistency. Having a uniform design minimizes the learning curve for supervisors and reduces navigation errors when switching between platforms.
2 votes -
Testing - Dummy Idea
Testing - Dummy Idea
1 vote -
SPOG on RingCentral Mobile application
Able to use the Agent Session or the SPOG on the RingCentral mobile application
1 vote -
Enable 2FA / Native MFA toggle for RingCX
Would like to enable the native MFA (Multi‑Factor Authentication) toggle for RingCX. Please advise if there is an option within the RingCX platform to activate this feature.
1 vote -
Incoming CNAM for Canada
Incoming caller ID within Canada only shows phone number and location but not caller name (CNAM) it would be good to have the CNAM displayed.
1 vote -
Eastern Time(US-Canada) - Deprecated time zone Unavailable
The 'Eastern Time (US-Canada) - Deprecated' option is missing from the regional settings menu
1 vote -
Add
New Account Set Up. When setting up a new account the criteria for choosing a PIN are not shown statically before you create the PIN. The criteria are shown only as a dynamic indicator below the field where you must create and enter a new PIN. Many sites that ask the user to create new "PINs" require alpha-numerical formats (technically passwords/passkeys) but there is no way to know that the required PIN is numerical only- until you start typing a number first. If a letter is entered first (or second)- the criteria shown gives the impression (with a red circle…
1 vote -
Automatic Call Notes Feature for Queue Based Calling. Right now it's only for individual agent extensions
Automatic Call Notes Feature for Queue Based Calling.
Right now, it's only for individual agent extensions, and the alternative is RingSense, but that doesn't provide the insights or transcription until the processing is complete. This is incredibly inconvenient for our Call Center team.
1 vote -
Spanish Language option for the instructions to hold your place in line
The instructions the caller hears to enter their number for a callback are only in English. Would like the option to upload my own prompt to customize the language or be able to choose a language for each flow.
1 vote
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