36 results found
-
Caller ID bucket per city
- Additional details for the feature that you are requesting:
- What is your use case for this feature request? - We would like to be able to call multiple people in a specific area code but when you only have 2-3 numbers per state it makes it hard as states have multiple area codes. Have multiple numbers per area code would be helpful.
- What problem are you trying to solve or what problems does the current functionality cause? - We are trying to not get flagged as spam when we make multiple calls with one phone number as phone carriers identify…
1 vote -
Lead Management / Cadence
The customer would like a lead management functionality in our outbound dialer. wherein, the lead(no party connect ex. AM, NA, etc) can be dialed with 6 attempts in a week, then system to redial the lead after 2mos and 3 weeks (3mos interval from the day lead was uploaded in the campaign) then do it again on the 6th, 9th and 12th month.
2 votes -
Feature Request : Dialer: Fallback Handling if Agent Doesn’t Answer
Additionally, the customer requested the following feature:
If a broadcast-detected live answer is routed to an agent, and the agent fails to answer,
They want the call to be automatically forwarded to a RingEX AI Agent (or another fallback destination), instead of being missed entirely.
2 votes -
Automated way to move a campaign from one dialgroup to another once all leads were completed
It would be better to have an automatic way to move a campaign from one dialgroup to another once all leads were completed so that it can make admin task much easier.
1 vote -
RingCX Dialer Completed Lead list Notification
Add a feature to enable RingCX Dialer notifications when a lead list has been completed.
Currently, Admins and Supervisors manually check the lead list to determine if there are any incomplete leads remaining. This new feature would automate the process, improving efficiency and reducing the need for manual oversight.
6 votes -
RingCX Progressive/ Preview dialer
To use the progressive/preview dialer, which we want to be able to do, you must upload a list to RingCentral. This means that RingCentral and Salesforce are only syncing one way (Call log activity through RingCentral to Salesforce)
1 vote -
Customize the order of the lead details in Ringcx
Currently when a lead detail was shown to the agent. They have to scroll down at the very bottom making it difficult in finding important lead information right away.
It would be better if we have a feature where we can customize which lead detail will be shown at the very top so that the agent's wont have difficulty finding certain information specially if there are a lot of lead details being shown to agents.
1 vote -
Add wrap up time for RingCX auto-dialer calls (Campaign)
Customer is requesting to add wrap up time for RingCX auto-dialer calls (Campaign).
Currently, there is no setting within the campaign to set the wrap up time and this causes agents that are on blended skills to receive an inbound call after they finished their dialer calls.
5 votes -
sale dropdown option
in our campaign (comcast ) we have to select the right disposition before closing a call, the first option is ¨SALE¨. by this being the first option this generates an error since is right by the most common disposition (hang up) by selecting the sale options this impacts the campaign so it would be good to change the sale option to alphabetical order or at least not right by the most common option (hang up)
3 votes -
we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would
we would love to see this in future releases, especially in the case of running multiple outbound campaigns on the predictive mode. It would be nice to just have a large pool of agents all logged in to the same mix of campaigns rather than splitting up the team, that way the outbound traffic has that natural flow along with the inbound traffic, as if being logged into multiple inbound queues. This would assist in removing some of the seams in the workday and allow agents to stay fresh on all of our products, rather than having to learn to…
1 vote -
SMS Blasts
Outbound blast (via Textel); SMS SFDC Integration
4 votes -
leads
when leads drop and we have to fetch it usually will freeze while dropping which would cause me not to get anything...
1 vote -
Ability to use different Pre-Recorded voicemail messages within a RingCX campaign
At the moment, it's only possible to have 1 pre-recorded voicemail message within each campaign. If we're dialing the same recipient multiple times, it starts to sound spammy/illegitimate when it's the exact same voicemail message. It would be nice to be able to have multiple voicemail recording to chose from. This could be as simple as adding 3 or 4 recordings that are chosen at random, or as intuitive as pick recording 1 for the 1st time, pick recording 2 for the second time, etc.
3 votes -
ENGAGE VOICE predictive dialer
When the predictive dialer (with voicemail detection on) detects a voice mail and leaves an automated message, the system disposition is set to "MACHINE" and the lead status is set to "COMPLETE". We do not want these leads to be considered complete.We would like to have a separate option for predictive dialer (with voicemail detection on) when it detects a voice mail and leaves an automated message.There should be another option aside from being tagged as complete.
3 votes -
Allow adjustments to a Local Connect Bucket
Currently a bucket cannot be modified. For example, we ordered a bucket and received a number that has a poor reputation. While dialing we received reports that the number comes up spam likely on a caller id. There is no method to disable, remove or replace that number in the bucket. Support instructed that the entire bucket must be replace. This can create a real problem as a new bucket takes time to order and caller id cnam takes time to update. In the mean time we will see a drop in contact rate. Also since the reputation of numbers…
15 votes -
Proactive XS/ auto leads upload for RingCX
RingCX to pull leads from customer CRM.Trigger Studio scripts to automatically pull contact information from CRM.Studio scripts check the contacts back in to the CRM with the interactions and interaction attempts recorded.7 Edge https://rc.my.salesforce.com/0062H00001G9gla BF NYC, LLC https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001GSKl9QAH/viewKIWISAT USA https://rc.my.salesforce.com/0062H00001GQaiR Luxury Cruise Connections https://rc.my.salesforce.com/0062H00001GJxf5 https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001GH51CQAT/viewMountain Treatment Center - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001G2AARQA3/viewAll accounts that requires dialer only that are applicable under Engage Voice/ RingCX
22 votes
- Don't see your idea?