Option to disable Call Recording for internal interactions
• It would be great if we can have the option to disable Call Recordings for internal interaction/calls
•This would help with the account's recording threshold
• Currently, Call Recordings settings is limited to :
-Recording on Transfer
-Agent segment recording
13
votes
Franz Ferrey
shared this idea
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Mike
commented
This is also import for legal reasons. The company I work for does not want internal calls recorded. Currently this can not be disabled.