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86 results found

  1. Change State in PD

    Allow agents to change their state while they are in a pending disposition. Currently, they can't do this on the main home of the RC for SF integrated app. They must go into the 'call history' and change their state there.

    1 vote

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    0 comments  ·  Integrations & APIs  ·  Admin →
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    Implemented  ·  Paula responded

    https://support.ringcentral.com/article-v2/Changing-your-agent-state-in-RingCX.html?brand=RingCentral&product=RingCX&language=en_US

  2. API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available...

    ... to training they could do so from their own computer without logging into the agents.. Is there currently or could you provide and API endpoint that allows us to change the agentState on the softphone. Such as if a manager wanted to adjust a reps state from available to training they could do so from their own computer without logging into the agents.

    2 votes

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    Under Review  ·  0 comments  ·  Integrations & APIs  ·  Admin →
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  3. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

    The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes

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    Implemented  ·  Paula responded

    https://support.ringcentral.com/article-v2/using-ringcx-for-service-cloud-voice.html?brand=RingCentral&product=RingCX&language=en_US

  4. Improve ability to remove widget link

    It is difficult to select a widget link to remove it. The selection hot spot is limited to the arrowhead and there is no visual indication it was selected nor is there any indication that you can delete or move it.

    2 votes

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  5. Caller ID- Feature Request

    When utilizing the Salesforce Engagevoice plugin for call center, we cannot see the CALLID on the call history tab. Please see the attachment. When troubleshooting call issues, we would like to have the ability to copy/paste the call ID into tickets, but this plugin on Salesforce doesn't have the option like we see in the EngageVoice website.

    2 votes

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  6. Easier authentication for new APIs

    Setting up and graduating API applications for every account that needs API functionality can be cumbersome.

    2 votes

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