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48 results found

  1. Make Agent Assist features easier to access

    8 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  2. Add IP Address field in Ring CX Analytics for Reporting

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  3. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    24 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Deb supported this idea  · 

  4. RingSense: Payment/Plan Option to extend 1yr Call Retention

    31 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. Set Cold Transfer as Default

    8 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  6. RingCX/RCO-MVP Enable Telephony Service (TAS Enable) with CC Exception

    6 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  7. RingCX Custom call routing on IVR for a specific date

    11 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  8. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Call journey report for RCX

    35 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  10. RingCX - Survey report

    25 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  11. Ability to cancel or extend after call wrap

    34 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  12. Make voice transcripts visible to agents in RingCX

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. RingSense Feedback option

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb shared this idea  · 

  14. Supervisor actively monitoring should be able to record

    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb shared this idea  · 

  15. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  16. Tiered Dispositions

    10 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Deb shared this idea  · 

  17. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Deb commented  · 

    The ability for the supervisor to change the agent state. For instance, if an agent is available and on a call and the Supervisor wants to talk with them immediately after that call, make them unavailable so they don't get another call. Changing the unavailable reasons may also be helpful to have accurate reporting if an agent chose the wrong reason code. A similar ask is to be able to force an agent available (but supervisors would need to be sure the agent was there and ready for calls/interactions.)

  18. Wrap Time / After Contact Work

    42 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Include Name & Number in Caller ID

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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