← RingCentral Ideas

Settings and activity

48 results found

  1. add calling function when in a chat

    7 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  2. Make Agent Assist features easier to access

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  3. Add IP Address field in Ring CX Analytics for Reporting

    9 votes
    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  4. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Deb supported this idea  · 

  5. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes
    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Deb supported this idea  · 

  6. Set Cold Transfer as Default

    9 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  7. RingCX Custom call routing on IVR for a specific date

    11 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  8. Ability to do Screen Recording / Standalone Screen Recording

    14 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  9. Call journey report for RCX

    36 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  10. RingCX - Survey report

    27 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  11. Ability to cancel or extend after call wrap

    47 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  12. Make voice transcripts visible to agents in RingCX

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Deb supported this idea  · 

  13. RingSense Feedback option

    3 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb shared this idea  · 

  14. Supervisor actively monitoring should be able to record

    9 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb shared this idea  · 

  15. RingCX Multi Channel Interaction Console “Live Interaction Management”

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb supported this idea  · 

  16. Tiered Dispositions

    10 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Deb shared this idea  · 

  17. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Deb supported this idea  · 
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    Deb commented  · 

    The ability for the supervisor to change the agent state. For instance, if an agent is available and on a call and the Supervisor wants to talk with them immediately after that call, make them unavailable so they don't get another call. Changing the unavailable reasons may also be helpful to have accurate reporting if an agent chose the wrong reason code. A similar ask is to be able to force an agent available (but supervisors would need to be sure the agent was there and ready for calls/interactions.)

  18. Wrap Time / After Contact Work

    44 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. RingCX Call Details "Call Termination by Agent or Caller"

    46 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Include Name & Number in Caller ID

    23 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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