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48 results found

  1. Add IP Address field in Ring CX Analytics for Reporting

    9 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  2. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    22 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  3. RingSense: Payment/Plan Option to extend 1yr Call Retention

    28 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense AI for Sales  ·  Admin →
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    Deb Gibbs supported this idea  · 

  4. Set Cold Transfer as Default

    7 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  5. RingCX/RCO-MVP Enable Telephony Service (TAS Enable) with CC Exception

    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  6. RingCX Custom call routing on IVR for a specific date

    11 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  7. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  8. Call journey report for RCX

    32 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  9. RingCX - Survey report

    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  10. Ability to cancel or extend after call wrap

    25 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  11. Make voice transcripts visible to agents in RingCX

    15 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  12. RingSense Feedback option

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs shared this idea  · 

  13. Supervisor actively monitoring should be able to record

    9 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs shared this idea  · 

  14. RingCX Multi Channel Interaction Console “Live Interaction Management”

    17 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Deb Gibbs supported this idea  · 

  15. Tiered Dispositions

    10 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Deb Gibbs shared this idea  · 

  16. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Deb Gibbs supported this idea  · 
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    Deb Gibbs commented  · 

    The ability for the supervisor to change the agent state. For instance, if an agent is available and on a call and the Supervisor wants to talk with them immediately after that call, make them unavailable so they don't get another call. Changing the unavailable reasons may also be helpful to have accurate reporting if an agent chose the wrong reason code. A similar ask is to be able to force an agent available (but supervisors would need to be sure the agent was there and ready for calls/interactions.)

  17. Simultaneous Ring for Cloud profile - RingCX

    23 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  18. Wrap Time / After Contact Work

    38 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. RingCX Call Details "Call Termination by Agent or Caller"

    34 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Include Name & Number in Caller ID

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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