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Settings and activity

7 results found

  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    655 votes

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    Future Consideration  ·  103 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  2. Need Reports Greater than 6 months, Need one year

    49 votes

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    Planned  ·  5 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  3. Live report access for users that is not a Super Admin

    15 votes

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    2 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Peter supported this idea  · 

  4. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  5. Stratify First-time Callers from Repeat Callers

    7 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter commented  · 

    I would like to be able to have a KPI in the Business Analytics that can pull Unique Callers.

    Peter supported this idea  · 

  6. Need option to schedule reports in Business Analytics with PDF

    77 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  7. Creating functions with KPI's

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter shared this idea  ·