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  1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    679 votes

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    Future Consideration  ·  106 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  2. Increase Data Retention of Analytics

    114 votes

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    15 comments  ·  Analytics & Reporting » LOB  ·  Admin →
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    Implemented  ·  AdminGurpreet (Principal Product Manager, Platform, RingCentral) responded

    Performance Reports is a legacy product and will soon pave way to next gen Business Analytics. So we are not going to add features to performance reports any more.


    In Business Analytics, there is an option to buy Pro which supports 1/2 or 3 yr of retention.


    Here are all the details-https://support.ringcentral.com/article-v2/Differences-between-Business-Analytics-Essentials-and-Pro.html?brand=RingCentral&product=RingEX&language=en_US


    Peter supported this idea  · 

  3. Live report access for users that is not a Super Admin

    15 votes

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    3 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Peter supported this idea  · 

  4. Generate a report on a date range but only on specific time of the day

    45 votes

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    7 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  5. Stratify First-time Callers from Repeat Callers

    7 votes

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    Future Consideration  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter commented  · 

    I would like to be able to have a KPI in the Business Analytics that can pull Unique Callers.

    Peter supported this idea  · 

  6. Need option to schedule reports in Business Analytics with PDF

    78 votes

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    3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter supported this idea  · 

  7. Creating functions with KPI's

    1 vote

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Peter shared this idea  ·