← RingCentral Ideas

Settings and activity

131 results found

  1. Mobile app as endpoint of RingCX

    19 votes
    Under Review  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  2. RingCX Digital interactions routing out of order

    2 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  3. RingCX - Limit Access to Real-time Analytics

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  4. Real-Time Queue Status Visibility for Agents

    46 votes
    New  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Randi supported this idea  · 

  5. API library for Real Time Interaction Guidance

    9 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Randi supported this idea  · 

  6. Inbound Queued Callback option in Queue Events, it's only in DTMF sub-Queue Events options which is limiting

    4 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  7. SPOG Application: The option to manually accept callback request calls when they are routed to the agent.

    9 votes
    Planned  ·  5 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Randi supported this idea  · 

  8. Real Time Inbound dashboard widget - Need to include Callback request count

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  9. RingCX callback in queue

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  10. Folder with option for sub folder

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Randi supported this idea  · 

  11. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  12. Have search option of dial group added to Ring Sense

    38 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  13. transfer

    50 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  14. call offers for the longest wait time

    173 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  15. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  16. View Ring CX Realtime dashboards in minutes and seconds.

    80 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  17. Sync RingCentral Desktop Application With RingCX

    232 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  18. VDI Support for RingCX

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  19. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  20. Post Call Surveys within the Interface

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 
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