← RingCentral Ideas

Settings and activity

123 results found

  1. RingCX callback in queue

    8 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  2. Folder with option for sub folder

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Randi supported this idea  · 

  3. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    42 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  4. Have search option of dial group added to Ring Sense

    38 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  5. transfer

    47 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  6. call offers for the longest wait time

    166 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  7. hashtag # in RCX (IVRs and queue events)

    38 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  8. View Ring CX Realtime dashboards in minutes and seconds.

    73 votes
    Planned  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  9. Sync RingCentral Desktop Application With RingCX

    228 votes
    Planned  ·  16 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  10. VDI Support for RingCX

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  11. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  12. Post Call Surveys within the Interface

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  13. RingCX Alerts Enhanced Functionality

    7 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  14. Edit profile picture on admin portal

    19 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Randi supported this idea  · 

  15. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    104 votes
    Planned  ·  14 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Randi commented  · 

    In addition to the new cradle to grave historical reports, I am getting requests from customers who would like combined EX + CX Live Dashboards so that they may monitor EX and CX queues in one place. This would also be beneficial for EX users to have more visibility into the status of CX queues, so they know if agents are available prior to transferring.
    This request comes from an existing RingCX + RingEX customer, United Scripts.

    Randi supported this idea  · 

  16. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    13 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  17. Make Supervisor Assist feature easier to see in the UI

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  18. Make Agent Assist features easier to access

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Randi supported this idea  · 

  19. Enhance Agent States

    51 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Randi supported this idea  · 

  20. Survey & Feedback after calls

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Randi supported this idea  · 
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