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Settings and activity

19 results found

  1. Engage Digital - Create WFM IEX feed to take into account time spent working in ED

    1 vote

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    1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  2. Ability to view agents assigned to a Category

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  3. Custom Notification query option for "Undelivered" interactions

    1 vote

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    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  4. Ability to prioritize agents assigned to a Category

    1 vote

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  5. Report on number of emails\interactions created per domain for a channel

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  6. Engage Digital - Allow multiple routing strategies for different email channels

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  7. Engage Digital Analytics Designer Email Channel - both # of Interactions and SLA on one report

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  8. Engage Digital - Automatic Refresh toggle for Inbox view

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  9. Engage Digital - Agent Historical State View

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  10. Engage Digital - Internal Draft Save Feature

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  11. Engage Digital - Turn off hidden history feature "..." per channel

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  12. Engage Digital - Add search tag to allow searching of hidden historical information "..." within an email

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  13. Engage Digital - Some emails in routing mode channel do not route to agents, all should do so

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  14. Engage Digital - Allow Customer Identity pane to be collapsed to increase screen real estate for email replies

    2 votes

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  15. Engage Digital - Allow message composition pane to be undocked into its own window to increase size

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  16. Engage Digital - Add ability to change Font style and size in Email channel messages

    1 vote

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    0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Michael shared this idea  · 

  17. Interaction Failed to Deliver - Due to misspelled email address

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  18. Character limitation Engage Digital

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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  19. To be able to reply on SMS from short digit numbers or 646000 number

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Michael commented  · 

    This is a problem in our organization as well, we are getting spammed from 64600 with Prager U propaganda to multiple users.