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5 results found

  1. Fax Routing and From Number

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rosena Maharaj shared this idea  · 

  2. Missed call report that shows all available users at the time of the missed call.

    22 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rosena Maharaj shared this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    401 votes

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    Future Consideration  ·  53 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Rosena Maharaj commented  · 

    Why is this still "Future Consideration"? It's been over two years since it was created.

  4. Log that shows when they turn their phone on DND, turn it back to available status

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  5. Report to identify how many unique callers were answered or missed in a day.

    8 votes

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    Under Review  ·  3 comments  ·  Analytics & Reporting » Other  ·  Admin →
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