Settings and activity

125 results found

1. dashboards data refresh time

   68 votes

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   Planned  ·  5 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 9, 2024

2. Dashboard view modification

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   23 votes

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   Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

3. Add Session timeout for RingCX user

   15 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

4. RingCX IVR press path report

   23 votes

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   Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

5. Integrate RingEX Personal Contacts to RingCX Directory

   9 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

6. Increase character limit for RingCentral emails/ username to at least 79 characters

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

7. Search recordings by not only Date range but also include a time range

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

8. Add Email template Tags for Customer Name, and notes to be automatically included in email templates

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   2 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

9. Shared Contacts

   4 votes

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   New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

10. RCCC Callback Enhancement Request

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

11. Display Caller ID Name On MAX Agent

    6 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

12. Allow option to transfer to queues in addition to users

    7 votes

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    New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

13. Internal Call Only for Contact Center

    5 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

14. ability to access contact center voicemail through phone

    9 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

15. CXONE SUPERVISOR MANAGEMENT TOOLS

    3 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

16. Chat Inactivity Timeout Settings

    12 votes

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    Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

17. Display User Extension Number When Transferring From RingCX To RingEX

    26 votes

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    Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

18. Call Queue Overflow

    4 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

19. Ability to see if someone is having calls forwarded TO them

    23 votes

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    New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

20. Enhance Agent States

    67 votes

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    Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024