← RingCentral Ideas

Settings and activity

100 results found

  1. View Ring CX Realtime dashboards in minutes and seconds.

    57 votes
    Future Consideration  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  2. System schedules accessible via Queues, channels, IVR

    21 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  3. Outbound WhatsApp within RCX agent UI

    18 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  4. Automatic bidirectional message translation in RingEX based on a users regional settings

    20 votes
    New  ·  4 comments  ·  Events & Video » Accessibility  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  5. Requesting an enhancement to have on-screen notifications for incoming calls, regardless of state the agent. The notification should have th

    15 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  6. Ability to Transfer calls to the voicemail of RingEX (Ring MVP) users.

    40 votes
    Under Review  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  7. Complete European localization of all RingCX module

    7 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  8. Admin role to have ability to log out agents

    7 votes
    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  9. Change color of lettering to red when agent goes into RNA Status.

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  10. text-to-speech feature for the disabled

    44 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  11. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  12. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  13. RingCX - Survey report

    28 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  14. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  15. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jesse commented  · 

    This has been asked for by several of my customers - must have feature 👍

    Jesse supported this idea  · 

  16. Support of MUTE button of bluetooth headset in RC meeting

    8 votes
    Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  17. Dequeue setting per queue

    48 votes
    Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  18. Automatically change the status to Wrap during wrap-up time in RingCX.

    13 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  19. Feature Request: Continuous Call Monitoring

    12 votes
    0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  20. RingCX Estimated Wait Time API

    9 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 
1 2 4