Settings and activity

86 results found

1. Change agent state through Max Supervisor

   107 votes

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   Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Jesse commented  ·  May 24, 2024  ·  Edit…  ·  Delete…

   This has been asked for by several of my customers - must have feature 👍

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   Jesse supported this idea  ·  May 24, 2024

2. Support of MUTE button of bluetooth headset in RC meeting

   8 votes

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   Future Consideration  ·  1 comment  ·  Events & Video » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 22, 2024

3. Dequeue setting per queue

   46 votes

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   Planned  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 10, 2024

4. Automatically change the status to Wrap during wrap-up time in RingCX.

   10 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

5. Feature Request: Continuous Call Monitoring

   10 votes

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   0 comments  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

6. RingCX Estimated Wait Time API

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

7. RingCX voice recording

   12 votes

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   Needs More Information  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

8. Ability to cancel or extend after call wrap

   36 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  May 9, 2024

9. Allow Manual calls only for internal calls

   4 votes

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   0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 15, 2024

10. Include Name & Number in Caller ID

    19 votes

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    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

11. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    82 votes

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    Planned  ·  6 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

12. Ability to access RingEX EXTs (Users, queues) on RingCX IVR studio

    14 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

13. RingCX Custom call routing on IVR for a specific date

    11 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

14. Make voice transcripts visible to agents in RingCX

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

15. Wrap Time / After Contact Work

    43 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

16. RingCX Call Details "Call Termination by Agent or Caller"

    37 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 15, 2024

17. RingCX Time Based Callback-in-Queue Offering

    19 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 11, 2024

18. Disable greeting for internal calls

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Mar 20, 2024

19. Team Profile Pictures (Upload/Add)

    53 votes

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    Under Review  ·  11 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Jesse commented  ·  Sep 22, 2022  ·  Edit…  ·  Delete…

    It would be nice to have the option to set a profile picture for a team. They all use the same Team icon on mobile apps, which can make it more difficult to find the right team.

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    Jesse commented  ·  Feb 1, 2022  ·  Edit…  ·  Delete…

    Having the option to set a custom profile image for a Team would make it easier to find in a list. It would be nice to have some built-in profile pictures to choose from, and also have the option to upload your own.

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20. ability to use license from parent cost center when adding user to child cost center

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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