Settings and activity

116 results found

1. Internal Call Only for Contact Center

   5 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

2. ability to access contact center voicemail through phone

   9 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

3. CXONE SUPERVISOR MANAGEMENT TOOLS

   3 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

4. Chat Inactivity Timeout Settings

   11 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

5. Display User Extension Number When Transferring From RingCX To RingEX

   19 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

6. Call Queue Overflow

   4 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

7. Ability to see if someone is having calls forwarded TO them

   23 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

8. Enhance Agent States

   63 votes

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   Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

9. Replace UNKNOWN CallerID in RingCentral softphone by a Studio variable content

   58 votes

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   6 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 4, 2024

10. Presence sync bidirectional visual delay

    34 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

11. In-Queue-Callback Number Restriction To Prevent Misuse

    29 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

12. Analytics - ability to add calls routed to message only extension or announcement only extension.

    38 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

13. Holiday Handling in IVR

    5 votes

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    Implemented  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 1, 2024

14. Ability to set holidays without JavaScript

    5 votes

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    Planned  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

15. Ability to export Agent Script from Studio

    27 votes

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    Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

16. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

17. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

18. Queue Answered seconds rate in RingCx Historical report

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    9 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

19. View Ring CX Realtime dashboards in minutes and seconds.

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    93 votes

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    Implemented  ·  7 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024

20. System schedules accessible via Queues, channels, IVR

    24 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 28, 2024