Settings and activity

115 results found

1. Synchronization of External Shared Contacts between RingEX and RingCX Directories

   13 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2025

2. Give RCX agents ability to transfer to REX External Shared Contacts Directory

   4 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2025

3. RingCX Queue/Global Phonebook used for Manual Outbound Calls

   74 votes

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   Future Consideration  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2025

4. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

   7 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 30, 2025

5. View RingCX Dashboards in Softphone-Client

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   8 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

6. Custom Buttons in RingEX Client

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   9 votes

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   New  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

7. status no agent logged on by a hotline

   7 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 21, 2025

8. Ability to disable "unmute with spacebar" in RCV meetings

   42 votes

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   Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 15, 2025

9. Caution message before closing chat window prompting customer to save chat transcript

   22 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jun 25, 2025

10. Ability to disable File Upload Feature in RingCX Digital Chat

    10 votes

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    3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Added Engage Messaging channel settings:

    • Allow web visitors to send attachments
    • Allow agents to send attachments

    
    

    
    

    Jesse supported this idea  ·  Jun 25, 2025

11. Ability to limit SMS channel selection when creating an outbound SMS message

    24 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jun 12, 2025

12. Ability to Set Skill Weight/Proficiency

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    16 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

13. Agent to Agent Transfers in SMS and Engaged Digital Messaging

    19 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

14. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    21 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 28, 2025

15. Scorecard with templated script options to provide answers

    7 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 23, 2025

16. Outbound Default and Custom Lead Field Order/Ranking

    13 votes

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    New  ·  1 comment  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  May 19, 2025

17. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    77 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 28, 2025

18. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

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    22 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025

19. call offers for the longest wait time

    194 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025

20. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

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    38 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Apr 10, 2025