Settings and activity

84 results found

1. Audit Trail Enhancements

   192 votes

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   60 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Jesse supported this idea  ·  Nov 18, 2024

2. Adjustment - Cancel call transfer Label

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   16 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Oct 16, 2024

3. Ability to exclude internal calls from automatic call recording

   29 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Oct 4, 2024

4. Auto answer management options separately for inbound and outbound calling

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   31 votes

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   New  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Oct 2, 2024

5. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

   20 votes

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 23, 2024

6. Delay in the event after "Single Play Audio"

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   16 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 10, 2024

7. Impersonated admin showing incorrectly in the audit trail

   14 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Sep 5, 2024

8. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

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   10 votes

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   Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Aug 6, 2024

9. Post Call Surveys within the Interface

   8 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Jul 29, 2024

10. Position in Queue Announcement

    24 votes

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    Future Consideration  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 24, 2024

11. Internal chat for supervisors and agents

    35 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Planned  ·  AdminMichelle (Sr. Customer Success Manager, RingCentral) responded

    This will be addressed as a part of the Single Pane of Glass initiative.

    Jesse supported this idea  ·  Jul 16, 2024

12. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    43 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 16, 2024

13. dashboards data refresh time

    44 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 9, 2024

14. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

15. Add Session timeout for RingCX user

    12 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

16. RingCX IVR press path report

    4 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 4, 2024

17. Integrate RingEX Personal Contacts to RingCX Directory

    4 votes

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    Jesse supported this idea  ·  Jul 4, 2024

18. Increase character limit for RingCentral emails/ username to at least 79 characters

    2 votes

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    Jesse supported this idea  ·  Jul 4, 2024

19. Search recordings by not only Date range but also include a time range

    2 votes

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    Jesse supported this idea  ·  Jul 4, 2024

20. Add Email template Tags for Customer Name, and notes to be automatically included in email templates

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    2 votes

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    Jesse supported this idea  ·  Jul 4, 2024