← RingCentral Ideas

Settings and activity

105 results found

  1. Ability to Set Skill Weight/Proficiency

    12 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  2. Seamless Digital Interaction Transfers to Another Agent

    12 votes
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    Jesse supported this idea  · 

  3. Last Called Agent (LCA) Functionality Required for Engage Messaging and Email Channel Types

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  4. Scorecard with templated script options to provide answers

    6 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Jesse supported this idea  · 

  5. Outbound Default and Custom Lead Field Order/Ranking

    11 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  6. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    28 votes
    New  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  7. Ability for Any Admin to Modify, Disable, or Delete RCX Historical Report Schedule Regardless of Ownership

    18 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  8. call offers for the longest wait time

    161 votes
    New  ·  12 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  9. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  10. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    20 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  11. hashtag # in RCX (IVRs and queue events)

    36 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse commented  · 

    I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

    Jesse supported this idea  · 

  12. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    23 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  13. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    19 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  14. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    24 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  15. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    40 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  16. RingCX Digital Message Notification Improvements

    34 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  17. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    27 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  18. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Jesse supported this idea  · 

  19. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
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    Jesse supported this idea  · 

  20. SayVAR Node: Option To Save Text2Speech As Audio File

    14 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse shared this idea  · 
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