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Settings and activity

80 results found

  1. Impersonated admin showing incorrectly in the audit trail

    10 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  2. RCX - Toggle for "Admin" and "Analytics" tile visibility on the RCX "Welcome" page

    9 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  3. Post Call Surveys within the Interface

    8 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  4. Position in Queue Announcement

    19 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  5. Simultaneous Ring for Cloud profile - RingCX

    23 votes

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    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse commented  · 

    This idea is listed as Needs More Information - for RingCX, we would like to see different de-queuing options like we have in RingEX where you can set the system to ring all available agents simultaneously, fixed order or longest idle.

    Jesse supported this idea  · 

  6. Internal chat for supervisors and agents

    30 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  7. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    37 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Jesse supported this idea  · 

  8. dashboards data refresh time

    36 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  9. Dashboard view modification

    19 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  10. Add Session timeout for RingCX user

    10 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  11. RingCX IVR press path report

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Jesse supported this idea  · 

  12. Integrate RingEX Personal Contacts to RingCX Directory

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  13. Increase character limit for RingCentral emails/ username to at least 79 characters

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  14. Search recordings by not only Date range but also include a time range

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
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    Jesse supported this idea  · 

  15. Add Email template Tags for Customer Name, and notes to be automatically included in email templates

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  16. Shared Contacts

    2 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Jesse supported this idea  · 

  17. RCCC Callback Enhancement Request

    3 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  18. Display Caller ID Name On MAX Agent

    4 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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  19. Allow option to transfer to queues in addition to users

    5 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Internal Call Only for Contact Center

    5 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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