← RingCentral Ideas

Settings and activity

96 results found

  1. RingCX Audit Logs Queue Event Elements For Voice and Digital Queues Lack Sufficient Detail

    17 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  2. hashtag # in RCX (IVRs and queue events)

    33 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jesse commented  · 

    I've had a few requests to include # as a DTMF option and have not been able to implement. This would be a good addition

    Jesse supported this idea  · 

  3. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    16 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Admin Portal  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  4. Save last number used when using "External Phone" as voice connection in RingCX salesforce and standard ( and other) web apps

    16 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  5. RingCX Analytics: Additional Metrics and Elements to Simplify Use and Provide Enhanced Functionality

    20 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  6. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    32 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  7. RingCX Digital Message Notification Improvements

    31 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  8. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    25 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  9. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    6 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  10. Easier Contact Centre Management Solution

    12 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  11. SayVAR Node: Option To Save Text2Speech As Audio File

    13 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse shared this idea  · 

  12. Filter for Supervisors and Agents

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jesse commented  · 

    Filter for Supervisors/Agents

    Jesse shared this idea  · 

  13. Remember Agent Selected Voice and Digital Queues at Next Login Checkbox

    11 votes
    New  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  14. Giving a user the ability to select any user within performance reports and not being limited to only the users of call queues they manage.

    19 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  15. Audit Trail Enhancements

    206 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Jesse supported this idea  · 

  16. Adjustment - Cancel call transfer Label

    16 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  17. Ability to exclude internal calls from automatic call recording

    36 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  18. Auto answer management options separately for inbound and outbound calling

    39 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  19. Enable Call Controls in RCX Agent UI when dialing Mobile Numbers

    21 votes
    Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 

  20. Delay in the event after "Single Play Audio"

    17 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Jesse supported this idea  · 
← Previous 1 3 4 5