Settings and activity

125 results found

1. Align RingCX Agent 'Stats' Tab with Real-Time Analytics: Split 'Presented' into Inbound & Outbound

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   23 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 16, 2026

2. Add a role management module for access levels in AIR / AIR PRO

   15 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 7, 2026

3. Add a toggle in the REX role section to enable access to AIR/AIR PRO portal /feature

   13 votes

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   New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Apr 7, 2026

4. Update RingCX Agent for ALL Interaction Types

   53 votes

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   New  ·  2 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 16, 2026

5. Ability to prevent calling blocked numbers

   12 votes

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   New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 13, 2026

6. Block numbers from being manually dialed, not only on dialler or inbound.

   14 votes

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 13, 2026

7. RingCX - Display User Extension Number When Transferring to RingCX OR RingEX

   7 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Mar 12, 2026

8. Pre-chat quick replies / icebreakers for RingCX Engage Messaging

   8 votes

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Implemented, in open beta. please reach out for activation

   Jesse supported this idea  ·  Mar 3, 2026

9. Warm Transfer Improvement

   15 votes

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   Under Review  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Jesse supported this idea  ·  Feb 13, 2026

10. Add Audio Settings (Noise Suppression) to RingCX Browser Version

    7 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 28, 2026

11. Real-Time Dashboards Should Have Ability To Identify Queue Outbound Calls

    6 votes

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    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 20, 2026

12. An email address book in CX

    4 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jan 5, 2026

13. RingCX for Salesforce integration to RingCentral Desktop App

    8 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Nov 17, 2025

14. User creation date

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Nov 17, 2025

15. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

    9 votes

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    New  ·  1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Oct 13, 2025

16. Synchronization of External Shared Contacts between RingEX and RingCX Directories

    18 votes

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    Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2025

17. Give RCX agents ability to transfer to REX External Shared Contacts Directory

    7 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2025

18. RingCX Queue/Global Phonebook used for Manual Outbound Calls

    86 votes

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    Future Consideration  ·  11 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Sep 10, 2025

19. Optimise "Route to Last Agent" (LCA) for Reduced Wait Times

    8 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 30, 2025

20. View RingCX Dashboards in Softphone-Client

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Jesse supported this idea  ·  Jul 21, 2025