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  1. adding 5 minute increment

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Andre commented  · 

    This would help users have more options when changing their business hours in RingCentral. This will help out our hospital users who want to be available to clients a few minutes before the office opens to handle emergencies or early calls while getting their start of day tasks completed.

  2. Position in Queue, Estimated wait time, and Call queue caller call back feature

    222 votes

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    Future Consideration  ·  38 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Andre commented  · 

    When a client calls and is holding for a CSR they can have an announcement every minute to let them know their place in the queue. If the client does not wish to hold for a CSR, they can press 0 to leave a voicemail.This would benefit client satisfaction since they will have flexibility if they do not wish to wait and they can get an idea of how many calls are ahead of them.