Settings and activity
42 results found
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12 votes
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178 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, this is planned. It is coming with new call service features in Summer 2024!An error occurred while saving the comment
Currently Option #1 under Call Handling is "Desktop and mobile apps." I have two issues with this:It combines two different devices.It is "anchored" as Option 1 and cannot be moved down.More details:I want to be able to have different settings for Desktop app vs. mobile app. I don't like having these two combined with no way to separate them. Most of our users operate in an "old school" way: they have a desk telephone. It's where they want to answer the phone. We don't typically have our PCs set up for using them as telephones (i.e. using the Desktop app), so ringing there is no good.... the popups just get in the way.My desired functionality is this:I want my desk phone to ring 4 times. If I haven't answered by the 4th ring then ring a few times on the mobile phone's app. After that the call should go to voicemail. At NO TIME do I want it to "ring" on my computer (i.e. my Desktop app).I don't think I have any way to configure my incoming call settings this way currently.This is similar to CUSTCOM-I-1210, but I had trouble commenting on that item.