Settings and activity
42 results found
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2 votes
Craig
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4 votes
An error occurred while saving the comment Craig
commented
When I'm on a call using the ACO Web app there is a "Record" button on the dialpad, yet when I am on a call with my J139 desk phone I have to do an old-school "*9" in order to start (and stop) the recording. I want to be able to give my end users (I'm the admin) the ability to press a soft key/line key to start and stop the recording. There's no reason we all should have to remember that "*9" means start/stop recording.
Craig
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1 voteCraig
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1 voteCraig
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4 votesCraig
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3 votesCraig
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6 votesCraig
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10 votesCraig
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13 votesCraig
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17 votesCraig
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20 votesCraig
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155 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This feature is currently in open beta and available for all!
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27 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.
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8 votes
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5 votes
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643 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Update March 2024: This feature has been delayed. Current estimated timeline is Q4 2024.
Planned for Q2 2024.
An error occurred while saving the comment Craig
commented
We have a single "main" telephone number. It isn't really intended for text messaging. All our outbound telephone calls show this main number as the caller ID. That means this number appears in the call history when one of our employees calls someone's mobile phone. Those people may then associate our main telephone number with that particular employee, and will sometimes send a text message, thinking it's going directly to that person. I am our administrator, and currently all text messages that are sent to our main telephone number arrive in my list of text messages. I'd like to have the ability to "transfer" a message from my list of messages to someone else's (if I can determine who the person is actually trying to reach).It would also be nice to separate these messages from the ones that are really mine.
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345 votesPlanned ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Updated 9/8/23: This has been moved to Q1 2024Hi everyone, this is planned as a two parter: coming in December 2022, users will be able to select which number their outbound texts are sent through in settings. Coming later in 2023, users will be able to select their outbound number in the separate messaging window (not just in settings). This only addresses outbound caller ID. If you would like to see a more shared inbox group texting option, please vote for these ideas: Add a text message queue similar to the call queueTexts should go to multiple users
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259 votes
An error occurred while saving the comment Craig
commented
It's disappointing that this has been pushed out for "future consideration." The ability to have a company-wide cover page should be a basic feature of any network fax system. The app should not have been designed without this feature in the first place, and it should be added as soon as possible.
An error occurred while saving the comment Craig
commented
combine with https://ideas.ringcentral.com/ideas/DPW-I-35
An error occurred while saving the comment Craig
commented
There should absolutely be a feature for adding a company-wide fax cover page. Looks like it can be done in the older Cloud Phone app, but that is apparently on a per-user basis and also cannot be used in the Ring Central app (or in our case the Avaya Cloud Office app). This is standard functionality in corporate fax systems. I'm shocked it's not already present. Please provide this functionality.
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31 votes
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69 votes
An error occurred while saving the comment Craig
commented
Am I missing something? The article linked below doesn't seem to describe how to add a custom cover sheet. It only describes options for what to use for the cover page note (email subject vs. body). This isn't a custom cover page (with firm logo, my own disclaimer or confidentiality notice, etc.). What am I missing?
An error occurred while saving the comment Craig
commented
You can do this from the ACO web app's dialpad.
However, when I am on a call with my J139 desk phone I have to do an old-school "*9" in order to start (and stop) the recording. I want to be able to give my end users (I'm the admin) the ability to press a soft key/line key to start and stop the recording. There's no reason we all should have to remember that "*9" means start/stop recording.