Settings and activity

45 results found

1. Add Reboot / Resync / Restart All or Multiple Phones at the same time

   24 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   John supported this idea  ·  Jun 10, 2024

2. WFM Pro - Hierarchy View within Schedule Manager

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Jun 3, 2022

3. WFM Pro - Data feed into InView Performance Management

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Aug 8, 2022

4. WFM - Add ability to map multiple activity codes in schedule to acd events

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  May 18, 2022

5. WFM PRO - Improve Schedule Reporting Process

   3 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Jun 28, 2022

6. WFM Pro - Display Remaining balance in Hours instead of days

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Feb 2, 2023

7. Contact Center - Ability to map multiple unavailable codes to after call work

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Aug 17, 2023

8. WFM Pro - Ability to export WEM Skills

   3 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  Oct 20, 2022

9. WFM Pro - Have some place that shows what weekly rule a team member is assigned to.

   5 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   John shared this idea  ·  May 19, 2022

10. WFM Pro - Ability to set up approval rules for activity codes other than Out of Office

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 20, 2022

11. WFM Pro - Ability to filter by team member in requests

    4 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 25, 2022

12. WFM Pro - Manage Requests Additional Functionality

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 3, 2022

13. WFM PRO - Ability to Modify forecast without having to regenerate a schedule

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 28, 2022

14. WFM PRO - Ability to Export more future facing data from Intraday manager

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jul 26, 2022

15. WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 27, 2022

16. WFM Pro - Improve Request Approval Process

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 7, 2022

17. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

    8 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 3, 2022

18. WFM Pro - Ability to edit meetings in bulk

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Jun 3, 2022

19. WFM Pro - Ability to generate a new schedule for one or selected team members.

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  May 24, 2022

20. User Status Details

    32 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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    John shared this idea  ·  Sep 21, 2023