← RingCentral Ideas

Settings and activity

45 results found

  1. Add Reboot / Resync / Restart All or Multiple Phones at the same time

    21 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    John supported this idea  · 

  2. WFM Pro - Hierarchy View within Schedule Manager

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  3. WFM Pro - Data feed into InView Performance Management

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  4. WFM - Add ability to map multiple activity codes in schedule to acd events

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  5. WFM PRO - Improve Schedule Reporting Process

    3 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  6. WFM Pro - Display Remaining balance in Hours instead of days

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  7. Contact Center - Ability to map multiple unavailable codes to after call work

    2 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  8. WFM Pro - Ability to export WEM Skills

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  9. WFM Pro - Have some place that shows what weekly rule a team member is assigned to.

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  10. WFM Pro - Ability to set up approval rules for activity codes other than Out of Office

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  11. WFM Pro - Ability to filter by team member in requests

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  12. WFM Pro - Manage Requests Additional Functionality

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  13. WFM PRO - Ability to Modify forecast without having to regenerate a schedule

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  14. WFM PRO - Ability to Export more future facing data from Intraday manager

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  15. WFM Pro - Ability to handle multiple requests submitted by an agent for a single day separately.

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  16. WFM Pro - Improve Request Approval Process

    5 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  17. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  18. WFM Pro - Ability to edit meetings in bulk

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  19. WFM Pro - Ability to generate a new schedule for one or selected team members.

    8 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    John shared this idea  · 

  20. User Status Details

    12 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    John shared this idea  · 
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