Settings and activity
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16 votes
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Mike
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5 votesMike
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6 votesMike
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10 votesMike
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4 votesMike
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6 votesMike
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39 votes
Thank you so much for your valuable feedback. I'm pleased to announce that we've now released this feature.
We've released the following new reports:
- Scorecard report - Shows how agents are performing on scorecards. Use it to spot trends, identify where agents are struggling, and turn scoring data into coaching opportunities. (part of this feature request)
- Saved views report - Generates a report based on a saved view from your Interactions page. Use it to download interaction info for review, performance monitoring, or sharing.
- Development plan report - Tracks how many development plans are created and shared, and with which agents. Use it to monitor coaching activity and consistency over time.
- Users export report - Generates a roster of users with details like managers, roles, and license assignments. Use it for audits, access reviews, and keeping external records up to date.
Additionally, you can now schedule reports with the following…
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9 votesMike
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11 votesMike
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12 votesMike
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5 votes
I’m excited to share that RingSense now includes scheduled report support!
Admins can now create and customize reports, schedule them at different frequency intervals, and manage subscriptions directly from the RingSense Admin Portal.
This latest update also introduces a clean, organized view of all your subscribed reports, complete with download options for easy access.
Attached a screenshot of the new scheduling interface.
Mike
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11 votesMike
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25 votesMike
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10 votes
Look for "Scorecard completed" filter in "All Filters" on the Calls page
Mike
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8 votesMike
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21 votesMike
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6 votes
RingSense now supports rich scorecard filtering capabilities. You can filter by scorecard status, who was it filled by and optionally the final score of the scorecard.
Mike
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37 votes
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
Mike
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15 votesMike
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32 votesMike
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Add the ability for exporting/downloading completed scorecards by agents and evaluators. This would allow customers to memorialize completed evaluations off-platform for future review of the Q/A to document agent performance.