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67 results found

  1. RingSense QM Report - Interaction Arrival AI Analytics

    16 votes
    Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Mike commented  · 

    Add the ability for exporting/downloading completed scorecards by agents and evaluators. This would allow customers to memorialize completed evaluations off-platform for future review of the Q/A to document agent performance.

    Mike supported this idea  · 

  2. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

    5 votes
    Needs More Information  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  3. Make Supervisor Assist feature easier to see in the UI

    5 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  4. Make Agent Assist features easier to access

    9 votes
    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  5. Ability to report and print completed evaluations.

    3 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Mike shared this idea  · 

  6. Ability to drill down to detailed reporting into speaking metrics

    6 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  7. Export scorecard data

    29 votes
    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  8. export

    7 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  9. RingSense Audit Trail

    9 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  10. Report for overall AI Score out of a sum of calls/time period

    9 votes
    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  11. Scheduled/subscribed reports

    4 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  12. Customizable reports

    10 votes
    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes
    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    Mike supported this idea  · 

  14. Filter by Scorecard completed

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  15. Admin Settings for Call Transcriptions following completed calls

    8 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  16. Add Label column in Company Numbers Report detail output

    20 votes
    Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Admin →
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    Mike supported this idea  · 

  17. Call filtering base on completed/not completed scorecard

    6 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  18. Automated reports for RingSense managers

    32 votes
    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Mike supported this idea  · 

  19. RingCX within India

    15 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  20. Fix Browser Refresh Logging Agents Out Of CX

    30 votes
    Under Review  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 
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