Settings and activity
43 results found
-
31 votes
Mike
supported this idea
·
An error occurred while saving the comment -
2 votesMike
supported this idea
·
-
15 votes
An error occurred while saving the comment Mike
commented
I have a similar global opportunity with 22k global RingEX endpoints and 1200 agents. Each region (US, UK, CA, AUS) will operate independently from a routing and data residency perspective but requires an integrated RingEX experience for global directory, support, and management.
Mike
supported this idea
·
-
9 votesMike
supported this idea
·
-
20 votesMike
supported this idea
·
-
46 votesMike
supported this idea
·
-
6 votesMike
shared this idea
·
-
7 votesMike
shared this idea
·
-
7 votesMike
shared this idea
·
-
10 votesMike
shared this idea
·
-
18 votesMike
shared this idea
·
-
22 votes
-
30 votesMike
supported this idea
·
-
22 votes
-
10 votes
-
32 votes
-
25 votes
-
21 votes
-
12 votes
-
7 votes
This is a critical requirement both for reporting and recording playback.
With a unified solution, the customers expectation will be to track the lifecycle of a call as it passes between UC and CC end to end.
It is important to capture the entire journey of a call for reporting as well as being able to play back any associated recordings for that entire call.
This is something DialPad can do today.