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  1. 28 votes

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    Mike supported this idea  · 
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    Mike commented  · 

    This is a critical requirement both for reporting and recording playback.

    With a unified solution, the customers expectation will be to track the lifecycle of a call as it passes between UC and CC end to end.

    It is important to capture the entire journey of a call for reporting as well as being able to play back any associated recordings for that entire call.

    This is something DialPad can do today.

  2. 2 votes

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    Mike supported this idea  · 
  3. 14 votes

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    Mike commented  · 

    I have a similar global opportunity with 22k global RingEX endpoints and 1200 agents. Each region (US, UK, CA, AUS) will operate independently from a routing and data residency perspective but requires an integrated RingEX experience for global directory, support, and management.

    Mike supported this idea  · 
  4. 9 votes

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    Mike supported this idea  · 
  5. 20 votes

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    Mike supported this idea  · 
  6. 45 votes

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    Mike supported this idea  · 
  7. 6 votes

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    Mike shared this idea  · 
  8. 7 votes

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    Mike shared this idea  · 
  9. 18 votes

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    Mike shared this idea  · 
  10. 21 votes

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  11. 27 votes

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    Mike supported this idea  · 
  12. 20 votes

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  13. 10 votes

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  14. 29 votes

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  15. 25 votes

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  16. 21 votes

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  17. 12 votes

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  18. 90 votes

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  19. 8 votes

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  20. 245 votes

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    Planned  ·  9 comments  ·  Events & Video » Other  ·  Admin →
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