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1. RingSense QM Report - Interaction Arrival AI Analytics

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   Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Mike commented  ·  Sep 13, 2024  ·  Edit…  ·  Delete…

   Add the ability for exporting/downloading completed scorecards by agents and evaluators. This would allow customers to memorialize completed evaluations off-platform for future review of the Q/A to document agent performance.

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   Mike supported this idea  ·  Jul 16, 2024

2. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

   5 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 13, 2024

3. Make Supervisor Assist feature easier to see in the UI

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 13, 2024

4. Make Agent Assist features easier to access

   8 votes

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   New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 13, 2024

5. Ability to report and print completed evaluations.

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Mike shared this idea  ·  Sep 12, 2024

6. Ability to drill down to detailed reporting into speaking metrics

   6 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 12, 2024

7. Export scorecard data

   9 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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8. export

   6 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

   
   

   This idea was implemented:

   1. Daily Tracker Count Report
   2. Downloading call data

   
   

   
   

   Mike supported this idea  ·  Sep 12, 2024

9. RingSense Audit Trail

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 12, 2024

10. Report for overall AI Score out of a sum of calls/time period

    7 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

11. Scheduled/subscribed reports

    4 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

12. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    24 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

13. Customizable reports

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

14. Filter by Scorecard completed

    9 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene Mandel (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Mike supported this idea  ·  Sep 12, 2024

15. Admin Settings for Call Transcriptions following completed calls

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

16. Add Label column in Company Numbers Report detail output

    14 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

17. Call filtering base on completed/not completed scorecard

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    6 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

18. Automated reports for RingSense managers

    28 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

19. RingCX within India

    15 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Aug 6, 2024

20. Fix Browser Refresh Logging Agents Out Of CX

    15 votes

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Aug 6, 2024