Settings and activity
46 results found
-
1 vote
Mike shared this idea ·
-
8 votes
Mike supported this idea ·
-
32 votes
Mike supported this idea ·
An error occurred while saving the comment -
2 votes
Mike supported this idea ·
-
17 votes
An error occurred while saving the comment Mike commented
I have a similar global opportunity with 22k global RingEX endpoints and 1200 agents. Each region (US, UK, CA, AUS) will operate independently from a routing and data residency perspective but requires an integrated RingEX experience for global directory, support, and management.
Mike supported this idea ·
-
9 votes
Mike supported this idea ·
-
21 votes
Mike supported this idea ·
-
47 votes
Mike supported this idea ·
-
6 votes
Mike shared this idea ·
-
7 votes
Mike shared this idea ·
-
7 votes
Mike shared this idea ·
-
10 votes
Mike shared this idea ·
-
18 votes
Mike shared this idea ·
-
23 votes
-
34 votes
Mike supported this idea ·
-
24 votes
-
10 votes
-
35 votes
-
26 votes
-
21 votes
This is a critical requirement both for reporting and recording playback.
With a unified solution, the customers expectation will be to track the lifecycle of a call as it passes between UC and CC end to end.
It is important to capture the entire journey of a call for reporting as well as being able to play back any associated recordings for that entire call.
This is something DialPad can do today.