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1. RingSense QM Report - Interaction Arrival AI Analytics

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   16 votes

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   Needs More Information  ·  5 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Mike commented  ·  Sep 13, 2024  ·  Edit…  ·  Delete…

   Add the ability for exporting/downloading completed scorecards by agents and evaluators. This would allow customers to memorialize completed evaluations off-platform for future review of the Q/A to document agent performance.

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   Mike supported this idea  ·  Jul 16, 2024

2. Implement a Workforce Intelligence (WFI) feature in RingCX like RCCC

   5 votes

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   Needs More Information  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 13, 2024

3. Make Supervisor Assist feature easier to see in the UI

   6 votes

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   Future Consideration  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 13, 2024

4. Make Agent Assist features easier to access

   10 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 13, 2024

5. Ability to report and print completed evaluations.

   4 votes

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   New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Mike shared this idea  ·  Sep 12, 2024

6. Ability to drill down to detailed reporting into speaking metrics

   6 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 12, 2024

7. Export scorecard data

   39 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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8. export

   9 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   
   

   This idea was implemented:

   1. Daily Tracker Count Report
   2. Downloading call data

   
   

   
   

   Mike supported this idea  ·  Sep 12, 2024

9. RingSense Audit Trail

   11 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Mike supported this idea  ·  Sep 12, 2024

10. Report for overall AI Score out of a sum of calls/time period

    12 votes

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    Future Consideration  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

11. Scheduled/subscribed reports

    5 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thank you for your valuable feedback. This idea is now picked as part of our quarterly roadmap. We will send a note once the feature is live for all customers

    Mike supported this idea  ·  Sep 12, 2024

12. Customizable reports

    11 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

13. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    25 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

14. Filter by Scorecard completed

    10 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Look for "Scorecard completed" filter in "All Filters" on the Calls page

    Mike supported this idea  ·  Sep 12, 2024

15. Admin Settings for Call Transcriptions following completed calls

    8 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

16. Add Label column in Company Numbers Report detail output

    21 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Sep 12, 2024

17. Call filtering base on completed/not completed scorecard

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    6 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    RingSense now supports rich scorecard filtering capabilities. You can filter by scorecard status, who was it filled by and optionally the final score of the scorecard.

    Mike supported this idea  ·  Sep 12, 2024

18. Automated reports for RingSense managers

    37 votes

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    2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    Mike supported this idea  ·  Sep 12, 2024

19. RingCX within India

    15 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Aug 6, 2024

20. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Mike supported this idea  ·  Aug 6, 2024