← RingCentral Ideas

Settings and activity

67 results found

  1. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  2. Enhance Agent States

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mike supported this idea  · 

  3. Agent level digital signature modification capability

    8 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike shared this idea  · 

  4. Take snapshot of realtime dashboard and export it

    1 vote
    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike shared this idea  · 

  5. Call journey report for RCX

    37 votes
    Planned  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 
    An error occurred while saving the comment
    Mike commented  · 

    This is a critical requirement both for reporting and recording playback.

    With a unified solution, the customers expectation will be to track the lifecycle of a call as it passes between UC and CC end to end.

    It is important to capture the entire journey of a call for reporting as well as being able to play back any associated recordings for that entire call.

    This is something DialPad can do today.

  6. Follow the call journey from start to finish.

    3 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  7. Ability to cancel or extend after call wrap

    49 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike shared this idea  · 

  8. RingCX Global Secondary Nodes

    18 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    An error occurred while saving the comment
    Mike commented  · 

    I have a similar global opportunity with 22k global RingEX endpoints and 1200 agents. Each region (US, UK, CA, AUS) will operate independently from a routing and data residency perspective but requires an integrated RingEX experience for global directory, support, and management.

    Mike supported this idea  · 

  9. Ability to Change Ring Tone with RingCentral Contact Center Voice Browser Extension

    11 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mike supported this idea  · 

  10. Show Original callers number when Transferring calls to Contact Centre

    22 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mike supported this idea  · 

  11. Contact Center Agent Calls Ringing Cell Phone App

    51 votes
    0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Mike supported this idea  · 

  12. Create a Repeat Queue Event option

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike shared this idea  · 

  13. Modification to UI in User Hub

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mike shared this idea  · 

  14. Add Glip / MVP messaging as a native channel in CXone

    8 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mike shared this idea  · 

  15. Option in Agent Interface to request supervisor assistance

    10 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mike shared this idea  · 

  16. Leverage RingCentral SMS API for a fully integrated SMS channel in RingCentral Contact Center (Nice CXOne)

    19 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    Mike shared this idea  · 

  17. Wrap Time / After Contact Work

    46 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Mike supported this idea  · 

  18. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  19. Include Name & Number in Caller ID

    23 votes
    Under Review  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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  20. Ability to export IVR from Studio

    41 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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