Settings and activity
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60 votes
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61 votesMike
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8 votesMike
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1 voteMike
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40 votesMike
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4 votesMike
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59 votesMike
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19 votes
An error occurred while saving the comment Mike
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I have a similar global opportunity with 22k global RingEX endpoints and 1200 agents. Each region (US, UK, CA, AUS) will operate independently from a routing and data residency perspective but requires an integrated RingEX experience for global directory, support, and management.
Mike
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11 votesMike
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23 votesMike
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52 votesMike
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9 votesMike
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7 votesMike
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8 votesMike
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10 votesMike
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19 votesMike
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53 votesMike
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26 votes
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22 votes
This is a critical requirement both for reporting and recording playback.
With a unified solution, the customers expectation will be to track the lifecycle of a call as it passes between UC and CC end to end.
It is important to capture the entire journey of a call for reporting as well as being able to play back any associated recordings for that entire call.
This is something DialPad can do today.