Settings and activity

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1. Increase the Lines For Pick up Setting & Member in a call queue Increase from 25 to 50 or more.....

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   PB-610 Kelly shared this idea  ·  Apr 13, 2023

2. Position in Queue, Estimated wait time, and Call queue caller call back feature

   225 votes

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   38 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

   The Position in Queue, Estimated Wait Time, and Callback features are now available — helping reduce missed calls and improving customer experience by allowing callers to press 1 for a callback while keeping their place in line. 🙌

   
   

   This feature is enabled for Ultra and Ultimate packages across all RC and Partner brands.

   
   

   Learn more here:

   Managing greetings, wait messages, and music settings for call queues.

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   PB-610 Kelly commented  ·  Jan 8, 2024  ·  Edit…  ·  Delete…

   I would like to have it so the callers know what position they are in in the Queue . For example: You are caller # 4 average holding time 2 minutes. Etc...

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3. Manually Activate open mode

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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