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75 results found

  1. RS4RCX Recording Analysis for RCX IVR, VM, Cloud Profiles, Track Numbers and Voice Surveys

    22 votes

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    Under Review  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Screen share control panel minimized

    1 vote

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  3. Ability to cancel or extend after call wrap

    25 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  4. RingCX Queue Event- Alarm Notification "send to device"

    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  5. RingCX Estimated Wait Time API

    8 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  6. RingCX Global Secondary Nodes

    17 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  7. RingCX Multi Channel Interaction Console “Live Interaction Management”

    17 votes

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    1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    updated document

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  8. RingCX Callback Option uses Disposition Notes

    3 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  9. Callbacks Moved back to Available Leads if Not Dialed

    7 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  10. Develop time zone restrictor API for system generated callbacks

    2 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  11. Callback feature: add the ability for caller to record their name/message for support call back feature

    12 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  12. Bulk Phone Number Template Programming for Configurations

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  13. Synch the Evaluation to the Interaction

    1 vote

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  14. Expand Dashboard Widget to full detailed view

    2 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  15. Prevent Last Agent Logout when Queue is Active 'Option"

    2 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  16. Better accessibility in RCV Meeting tool for blind users

    4 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  17. Abandoned Reports that Monitor Abandoned reconnect success

    2 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » Contact Center  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  18. RingCX Agents using MVP

    7 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    55 votes

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    Planned  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    The idea is to have Messaging Channel(s) in MVP/RingEX to chat to RingCX Queues/Agents. The User community will have a tighter integration between UC & CC. This is a common ask from internal IT support teams.

  20. Customer Journey Cradle-to-Grave Report

    14 votes

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    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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