Settings and activity
75 results found
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2 votes
An error occurred while saving the comment 
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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8 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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15 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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39 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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17 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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22 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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19 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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21 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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35 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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12 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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3 votes
An error occurred while saving the comment Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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3 votes
An error occurred while saving the comment A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The call would invoke a Campaign out dial.
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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36 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 vote
An error occurred while saving the comment Overview attached
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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9 votes
An error occurred while saving the comment Dashboard will be controlled by Filter to include at least selectable date, team(s) and specific agents
An error occurred while saving the comment open the file to view the framework, each data point will provide click through to open the data being observed
An error occurred while saving the comment Contact Center focused dashboard in RS4RCX providing critical trending analysis using collected data points. Highlighting major aspects and components, CC managers will find most helpful in managing QM teams.
Interactions collecting data on Screen Recording, detailing voice and digital channels.
Coaching insights with trending. Sentiment broken out by Negative, Neutral and Positive with trending. Topics Causing Frustration.
Selectable scorecards review showing leaderboard along with Power Skills and Trackers data
RingSense Agent Assist showing usage by agents, top responses etc
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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An error occurred while saving the comment See attachment for more details
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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2 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message