Settings and activity
79 results found
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8 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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20 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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24 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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30 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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2 votes
An error occurred while saving the comment AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea · -
8 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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15 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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40 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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17 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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23 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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20 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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24 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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37 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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12 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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2 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea ·
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1 voteAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea ·
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4 votes
An error occurred while saving the comment Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name
AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea · -
3 votes
An error occurred while saving the comment A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The call would invoke a Campaign out dial.
AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea · -
39 votesAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea ·
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1 voteAdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea ·
a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message