Settings and activity

84 results found

1. RingCX- Ability to upload Audio File and change the system default audio

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   Future Consideration  ·  4 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Sep 19, 2025  ·  Edit…  ·  Delete…

   We need to have or expose published API for RingCX to upload audio recordings to the library, partners like Snap Recordings could instantaneously upload system wide recordings. This streamlines process and offers our end users can have a voice of thier choice greeting and supporting callers.

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2. RCX integration with pipedrive crm

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   New  ·  1 comment  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025

3. Extension dialing between CX and EX

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   Under Review  ·  21 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025

4. Add filter for Holiday 'Queue is Open' System Alerts

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   New  ·  7 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025

5. RingCX callback in queue

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jun 13, 2025

6. Cost Centers built in RCX

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 13, 2025

7. Allow users to speak their name into every callback

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 13, 2025

8. add calling function when in a chat

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   7 votes

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 5, 2024

9. Make Agent Assist features easier to access

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

10. Adding Custom Notifications within RingSense

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

11. Automated reports for RingSense managers

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    2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

12. RingSense: Payment/Plan Option to extend 1yr Call Retention

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

13. Messaging Channel(s) in MS Teams to chat to RingCX Queues/Agents

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Sep 3, 2024  ·  Edit…  ·  Delete…

    a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 13, 2023

14. Agent level digital signature modification capability

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 7, 2024

15. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

16. Ability to export IVR from Studio

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

17. Outbound WhatsApp within RCX agent UI

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    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

18. RingCX - Survey report

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

19. Dashboard view modification

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    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

20. Enhance Agent States

    61 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024