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  1. 8 votes

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  2. 20 votes

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  3. 24 votes

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  4. 30 votes

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  5. 2 votes

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    An error occurred while saving the comment

    a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message

  6. 8 votes

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  7. 15 votes

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  8. 40 votes

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  9. 17 votes

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  10. 23 votes

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  11. 20 votes

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  12. 24 votes

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  13. 37 votes

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  14. 12 votes

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  15. 2 votes

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  16. 1 vote

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  17. 4 votes

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    An error occurred while saving the comment

    Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name

  18. 3 votes

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    A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The call would invoke a Campaign out dial.

  19. 39 votes

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  20. 1 vote

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    New  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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