Settings and activity
85 results found
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12 votes
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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23 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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13 votes
This is not a common channel in CCaaS space, we'll need to gather interest on this
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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14 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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An error occurred while saving the comment We need to have or expose published API for RingCX to upload audio recordings to the library, partners like Snap Recordings could instantaneously upload system wide recordings. This streamlines process and offers our end users can have a voice of thier choice greeting and supporting callers.
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167 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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88 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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13 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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45 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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9 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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7 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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21 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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21 votes0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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38 votes3 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
supported this idea
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33 votesUnder Review · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert) · Admin →AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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2 votes
An error occurred while saving the comment a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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34 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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41 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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21 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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31 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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25 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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It's important to use the same UII and show the customer journey in Analytics. I could also see Air Pro as a backup option (if it didn't already front end the call and need to transfer) there would need to be intelligence in Air Pro that if it was engaged for callback and couldnt contain that it is able to "step 2" place to contact info into one of the callback channel option. Context from Air Pro would be added to the the details for the agent