Settings and activity
67 results found
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1 vote
AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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2 votes
An error occurred while saving the comment AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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3 votes
An error occurred while saving the comment A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The call would invoke a Campaign out dial.
AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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32 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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1 vote
An error occurred while saving the comment Overview attached
AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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3 votes
An error occurred while saving the comment Dashboard will be controlled by Filter to include at least selectable date, team(s) and specific agents
An error occurred while saving the comment open the file to view the framework, each data point will provide click through to open the data being observed
AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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2 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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18 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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21 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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6 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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8 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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8 votes
An error occurred while saving the comment See attachment for more details
AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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17 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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17 votes
An error occurred while saving the comment updated document
AdminGary
(Customer Experience Solutions Engineer, RingCentral)
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3 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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7 votesAdminGary
(Customer Experience Solutions Engineer, RingCentral)
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Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name