Settings and activity
78 results found
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8 votes
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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20 votes
Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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28 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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31 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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2 votes
An error occurred while saving the comment AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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8 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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15 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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41 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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17 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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25 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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22 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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40 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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12 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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3 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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4 votes
An error occurred while saving the comment Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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3 votes
An error occurred while saving the comment A stretch on the idea would be to chat to ask for a voice agent to call them back. End user uses the chat for FAQ's, can be asked if they would like to chat with an agent (can ask for a specific queue) or if they would like an agent in a specific queue to call them. The call would invoke a Campaign out dial.
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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43 votesAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 voteAdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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1 vote
An error occurred while saving the comment Overview attached
AdminGary Dumbrowsky
(Customer Experience Solutions Engineer, RingCentral)
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a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message