Settings and activity

84 results found

1. calls whatsapp using Cloud API

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Oct 2, 2025

2. Google Chat as inbound channel for help desk use case

   13 votes

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   3 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   This is not a common channel in CCaaS space, we'll need to gather interest on this

   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 24, 2025

3. RingCX- Ability to upload Audio File and change the system default audio

   14 votes

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   Future Consideration  ·  4 comments  ·  RingCX » Call & screen recording  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Sep 19, 2025  ·  Edit…  ·  Delete…

   We need to have or expose published API for RingCX to upload audio recordings to the library, partners like Snap Recordings could instantaneously upload system wide recordings. This streamlines process and offers our end users can have a voice of thier choice greeting and supporting callers.

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4. Extension dialing between CX and EX

   166 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025

5. Add filter for Holiday 'Queue is Open' System Alerts

   88 votes

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   New  ·  8 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 19, 2025

6. RingCX callback in queue

   13 votes

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Jun 13, 2025

7. Cost Centers built in RCX

   45 votes

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   Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 13, 2025

8. Allow users to speak their name into every callback

   9 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Jun 13, 2025

9. add calling function when in a chat

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   7 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Dec 5, 2024

10. Make Agent Assist features easier to access

    14 votes

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    Under Review  ·  1 comment  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

11. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Implemented  ·  Eugene responded

    Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

12. Automated reports for RingSense managers

    38 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    Planned  ·  Sushant Hiray responded

    Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

13. RingSense: Payment/Plan Option to extend 1yr Call Retention

    33 votes

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    Under Review  ·  2 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Sep 13, 2024

14. Messaging Channel(s) in MS Teams to chat to RingCX Queues/Agents

    2 votes

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    Planned  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  ·  Sep 3, 2024  ·  Edit…  ·  Delete…

    a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message

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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  ·  Dec 13, 2023

15. Fix Browser Refresh Logging Agents Out Of CX

    34 votes

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    Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

16. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

17. Outbound WhatsApp within RCX agent UI

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    21 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

18. RingCX - Survey report

    31 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

19. Dashboard view modification

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    25 votes

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    Under Review  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024

20. Enhance Agent States

    67 votes

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    Implemented  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  ·  Aug 1, 2024