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Settings and activity

80 results found

  1. RingCX callback in queue

    9 votes

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    New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  2. Cost Centers built in RCX

    23 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  3. Allow users to speak their name into every callback

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  4. add calling function when in a chat

    7 votes

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    New  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  5. Make Agent Assist features easier to access

    10 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  6. Adding Custom Notifications within RingSense

    21 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  7. Automated reports for RingSense managers

    34 votes

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    2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  8. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  9. Messaging Channel(s) in MS Teams to chat to RingCX Queues/Agents

    2 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    a Chat Bot/Message Channel in MS Teams, enters in RCX as a digital message

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  10. Agent level digital signature modification capability

    8 votes

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    New  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  11. Fix Browser Refresh Logging Agents Out Of CX

    32 votes

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    Under Review  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  12. Ability to export IVR from Studio

    41 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  13. Outbound WhatsApp within RCX agent UI

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  14. RingCX - Survey report

    28 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  15. Dashboard view modification

    22 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  16. Enhance Agent States

    59 votes

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    Planned  ·  3 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  17. Allow supervisor to move agent into available status.

    13 votes

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    Implemented  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) supported this idea  · 

  18. Improvements to Realtime Dashboards

    4 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  19. Agent Interface "Search" Button for Contextual Searches of System Data

    1 vote

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 

  20. RingCX Alerts Enhanced Functionality

    7 votes

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    Future Consideration  ·  2 comments  ·  RingCX » Other  ·  Admin →
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    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) commented  · 

    Ideally after enhancing the Alerts, Lets add the Alert access into Realtime Dashboard "Alert" configuration so realtime alerts run as a service and the Supervisor doesn't need the dashboard open to be alerted to things like Abandoned call with ANI or RNA with Agent Name

    AdminGary Dumbrowsky (Customer Experience Solutions Engineer, RingCentral) shared this idea  · 
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