Currently the only way to track a members Call Queue Status is via the admin portal. Call queue managers do not have, nor should they in some cases have access to the org level admin control page. We asked for help with this via support and were shown how to monitor a users overall "presence" but this has essentially no bearing on a members status in a given queue as this is not the queue status, just presence. Users can be set to not take calls in the queue but in presence appear to be available. This is the key disconnect here.
Currently the only way to track a members Call Queue Status is via the admin portal. Call queue managers do not have, nor should they in some cases have access to the org level admin control page. We asked for help with this via support and were shown how to monitor a users overall "presence" but this has essentially no bearing on a members status in a given queue as this is not the queue status, just presence. Users can be set to not take calls in the queue but in presence appear to be available. This is the key disconnect here.