I would like to see the ability for Agents in a queue to have visibility into the availability of other Agents in the same queue. For small teams it's tough to maintain queue coverage without proper information on other's availability. The Live Reports area is the only place I am aware of to see Agents queue availability. However this requires a separate license and provides visibility into other queues firm wide which isn't a viable option in most cases. I think this could be achieved one of two ways. Option one, allow creation of a public dashboard that an admin could create and share that would allow this visibility (I've seen this in call center systems that can be displayed on a TV or in a browser). Option two, add the ability to see an agents queue status in the HUD on the softphone app.

This has been resolved with the Remote User Management feature. Hurray! https://ideas.ringcentral.com/ideas/CUSTCOM-I-1260

Whilst we can see who's "Status" is available in the HUD, we cannot see who's has their slider on, for accepting calls in their queue. Too easy for someone to show as available, but in fact not receiving calls as this slider for them is off.

Yes, Group Managers need to be able to see Call Queue Status Status of their Group Members. Curretly only Super Admins have that ability.

Great idea, this would help us a lot as well.

Currently the only way to track a members Call Queue Status is via the admin portal. Call queue managers do not have, nor should they in some cases have access to the org level admin control page. We asked for help with this via support and were shown how to monitor a users overall "presence" but this has essentially no bearing on a members status in a given queue as this is not the queue status, just presence. Users can be set to not take calls in the queue but in presence appear to be available. This is the key disconnect here.