Skip to content
Share and vote for your favorite ideas here.

Settings and activity

2 results found

  1. 30 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    chris kalkreuth commented  · 

    Currently the only way to track a members Call Queue Status is via the admin portal. Call queue managers do not have, nor should they in some cases have access to the org level admin control page. We asked for help with this via support and were shown how to monitor a users overall "presence" but this has essentially no bearing on a members status in a given queue as this is not the queue status, just presence. Users can be set to not take calls in the queue but in presence appear to be available. This is the key disconnect here.

  2. 9 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)