Settings and activity

93 results found

1. RingCX -- Ability to default "Stay On Call" either on or off

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  Apr 8, 2024

2. RingCX -- Make Dispositions Optional

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   Theresa Boomer supported this idea  ·  Apr 8, 2024

3. Ability to connect multiple RingEX to a single RingCX instance

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   Theresa Boomer supported this idea  ·  Apr 8, 2024

4. Automatically change the status to Wrap during wrap-up time in RingCX.

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   1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  Apr 8, 2024

5. Show Caller number when specific extension will transfer the call to another extension

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   Under Review  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Theresa Boomer supported this idea  ·  Apr 8, 2024

6. Ready PENDING-ERR leads

   6 votes

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   Theresa Boomer supported this idea  ·  Apr 8, 2024

7. RingCX Callback Option uses Disposition Notes

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   3 votes

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   Theresa Boomer supported this idea  ·  Apr 8, 2024

8. RingCx Reporting Including Data from Agent Script Custom Field

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   Theresa Boomer supported this idea  ·  Apr 8, 2024

9. Multiple phone numbers field for RingCX lead list

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   Theresa Boomer supported this idea  ·  Apr 8, 2024

10. Ability to do Screen Recording / Standalone Screen Recording

    14 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

11. RingSense Feedback option

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    3 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

12. To see the Subject line for new emails

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    4 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

13. Set Cold Transfer as Default

    8 votes

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    2 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

14. Track incoming call from qr code

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

15. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

    73 votes

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    Planned  ·  5 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024

16. Ability to force users to use the web browser version only and never offer to download and install the desktop app

    4 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

17. RingCX/RCO-MVP Enable Telephony Service (TAS Enable) with CC Exception

    6 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

18. International minutes bundle for CX

    5 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

19. Include Name & Number in Caller ID

    10 votes

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    Theresa Boomer supported this idea  ·  Apr 8, 2024

20. Engage Voice Call Recording

    6 votes

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    0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Theresa Boomer supported this idea  ·  Apr 8, 2024