Skip to content
← Contact Center & RingCX

How can we improve RingCentral?

Contact Center & RingCX: RingCX

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Include Name & Number in Caller ID

Request is to have both the Name and Number appear. Currently, the name only shows if the number is in a Campaign.

23 votes
Michelle shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?
Signed in as (Sign out)
Close
Submitting...
An error occurred while saving the comment
  • Kerri commented  ·   ·  Report

    Agree that this is critical and should be the standard for the name to be displayed as the call is coming in.

  • Willie Mae commented  ·   ·  Report

    it critical we see this info when calls are coming in especially when member call in and don't leave a number or their name and wants us to call them back.

  • Leslie commented  ·   ·  Report

    For a call center platform not to have this function is unheard of. Caller IDs are critical essential especially in this line of business. This one function provides different layers that assist with information to your clients

  • Janelis commented  ·   ·  Report

    This information is critical for us to reference when speaking to the member.

  • Siddiq commented  ·   ·  Report

    This feature should have been implemented by default.

  • Steven commented  ·   ·  Report

    it critical we see this info when calls are coming in.

  • Alexis commented  ·   ·  Report

    This is critical for our call center team. We are a financial institution and this helps with fighting fraud since we could see the names of our callers for further validation. RingEX displays the caller ID information, but RingCX does not. Our prior two phone systems displayed caller ID information. We are flabbergasted that a modern phone system does not display caller ID information. This is a change that would be beneficial to everyone that uses RingCX, not just us, and it is frankly shockingfor a call center solution to not display caller ID information.