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1. Adjust how missed calls are categorized for group calls

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

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   Jeannine commented  ·  Sep 30, 2021  ·  Edit…  ·  Delete…

   Please change your call queue settings. When someone answers a call the others in the queue should not be charged with an abandoned call. The skews the data. I have never heard of such a thing.

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