Any update on this? We're already in Q3 2024

any updates from RC on this long requested simple request?

Crazy how slow things move at RC , this Idea (great idea by the way) was proposed back in 2020.

@Jessica any further updates?

@Jessica is this still on track for Q2 2024?

The analytics for RingCentral are a little vague. For Customer Service teams monitoring missed calls is essential. There needs to be a way to differentiate what calls are "missed" (IE the CS rep was available but didn't answer the phone/it rang through) and which calls the CS rep would not have been able to answer. IE calls missed when their extension is DND or on another phone call. These should not count against them as they would have no choice but to miss the call

Customer want to know if the call is missed or answer even the call is from call que

cx ci to know if theres a way for users inside call queue group to get a different action instead of "missed call" when the other user inside that group already answered the call so that theres no need for them to think for that call to be called back.

Would love to see the ability to remove any 'missed calls' from a users display when a call is answered by another w/in the call center - we have simultaneous ring and don't want a rep to think they've missed a call when another rep answered the call.

We need to have all our phones ring at once to make sure the right person picks up. When one person picks up we all get a notification for a missed call when it wasn't actually missed. This feature is annoying to have as we answer a lot of call a day. Thank you

It seems confusing and somewhat counterproductive for a user call log to show "missed call" when in fact someone else in a simultaneous call group just beat them to answering the phone

Please do something regarding it as once we miss any calls on Toll Free it shows answered at customer end.

Can we get an update on this?

Updates would be great, this is an ongoing issue for our customer success team.

Any updates...?

If an incoming call comes in, and one member of the call que answers it, the other members get a missed call. Its not a missed call, someone else answered it. But an hour later, call que members will have 20 "missed calls." If someone else in the que picks it up, it should NOT be a missed call for everyone else!

It would be great feature so everyone actually knows if they have missed call or someone answered call.Issue in my company when client calls group and when someone picks up I have 20 people calling back that number because they don't know if it's answered and it looks like spamming on the Clients side.

Any progress on this? Can this be solved or not?

Many of our customers are complaining about this missed calls behavior.

On previous carriers with call queues it worked like this:Call comes into the queue. Everyone is notified as setup on the queue (rotating, simultaneous etc)Call is missed.Call shows in the missed queue indicating which line it came from. Once one of the reps called back, it dropped off the queue list, showed as called back. If the RC missed call section could indicate the queue it came from and show which person called it back, that would be good. The other current issue is that calls that are picked up by agents in the queue show as missed in other agent's missed call log. Which is super confusing.