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  1. Audit Trail Enhancements

    200 votes

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    61 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

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    Patrick commented  · 

    Recording Playback audit is very important to our business and was a standard feature in many other contact center platforms.
    Thanks,

    Patrick supported this idea  · 

  2. WFM ability to separate scheduling units by role

    3 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Patrick shared this idea  ·