Settings and activity

1 result found

1. Adjust how missed calls are categorized for group calls

   471 votes

   Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
   How important is this to you?

   Not at all You must login first! Important You must login first! Critical You must login first!

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close
   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status

   An error occurred while saving the comment
   Billy commented  ·  Nov 12, 2021  ·  Edit…  ·  Delete…

   Hello, Why do we receive missed calls without ringing? If the call goes through the prompts and the patient does not finally decide to talk to someone and then hangs up, it will appear in our report as a missed call.Will you help us solve it? We are a Healthcare provider and can't have missed calls. Therefore, we analyze each case of missed calls and thus minimize them. A call ended by a patient during prompts cannot be displayed as a missed call. Would you be so kind as to help us with that? It would be very helpful if calls that do not reach anyone, the callers who just hung up during the prompt will always be specially tagged via the call log and is system generated.Thank you in advance for your future help.Best regards, --Ivan Vegh, IngSystem's ManagerBodhi Medical Care, LLC

   Save Submitting...