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  1. Adjust how missed calls are categorized for group calls

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    58 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Billy commented  · 

    Hello, Why do we receive missed calls without ringing? If the call goes through the prompts and the patient does not finally decide to talk to someone and then hangs up, it will appear in our report as a missed call.Will you help us solve it? We are a Healthcare provider and can't have missed calls. Therefore, we analyze each case of missed calls and thus minimize them. A call ended by a patient during prompts cannot be displayed as a missed call. Would you be so kind as to help us with that? It would be very helpful if calls that do not reach anyone, the callers who just hung up during the prompt will always be specially tagged via the call log and is system generated.Thank you in advance for your future help.Best regards, --Ivan Vegh, IngSystem's ManagerBodhi Medical Care, LLC