Settings and activity

13 results found

1. Wrap Time / After Contact Work

   147 votes

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   Future Consideration  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Apr 22, 2026

2. Omnidirectional Allow RingCentral App Channels

   17 votes

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   New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Oct 30, 2025

3. Outbound Dialing Should Use Updated Phone Number After Agent Lead Update

   3 votes

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Oct 29, 2025

4. Views for Trackers

   4 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now available on your account. You can save filters and create specific views on the trackers page.

   
   

   Please find details in the attached screenshot

   Matthew shared this idea  ·  Oct 22, 2025

5. Notifications for Specific trackers

   6 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now live on your account. You can use RingSense to create a saved view (which is just a selection of filters of interest, eg: trackers). Please find additional details here - https://support.ringcentral.com/article-v2/Searching-for-calls.html?brand=RingCentral&product=RingSense&language=en_US

   Along with this we also recently launched a feature to enable immediate notifications for any saved view. This will allow you to get immediately notified when the alert criteria is met.

   Matthew supported this idea  ·  Oct 22, 2025
   An error occurred while saving the comment
   Matthew commented  ·  Oct 22, 2025  ·  Edit…  ·  Delete…

   ability to set up alerts/notifications when specific trackers (like "Customer Frustration") are triggered. 

   Save Submitting...

6. Hubspot embedded agent

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 22, 2025

7. Extension dialing between CX and EX

   161 votes

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   Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Aug 22, 2025

8. SMS Templates (Reply Assistant)

   3 votes

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 22, 2025

9. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

   3 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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10. agents seeing how many waiting in queue

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Matthew shared this idea  ·  Feb 28, 2025

11. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Matthew supported this idea  ·  May 21, 2024

12. RCCC Time off Always on Top

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Matthew shared this idea  ·  Aug 3, 2023

13. RCCC Place Partial Time off in Time of Planning

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Matthew shared this idea  ·  Aug 3, 2023