Settings and activity

12 results found

1. Omnidirectional Allow RingCentral App Channels

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   New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Oct 30, 2025

2. Outbound Dialing Should Use Updated Phone Number After Agent Lead Update

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   New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Oct 29, 2025

3. Views for Trackers

   3 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Planned  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for providing this valuable idea.

   
   

   We've added this idea to our quarterly roadmap.

   
   

   We will post a status update once this feature is live on your account.

   Matthew shared this idea  ·  Oct 22, 2025

4. Notifications for Specific trackers

   6 votes

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   1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm pleased to announce that this feature is now live on your account. You can use RingSense to create a saved view (which is just a selection of filters of interest, eg: trackers). Please find additional details here - https://support.ringcentral.com/article-v2/Searching-for-calls.html?brand=RingCentral&product=RingSense&language=en_US

   
   

   Along with this we also recently launched a feature to enable immediate notifications for any saved view. This will allow you to get immediately notified when the alert criteria is met.

   Matthew supported this idea  ·  Oct 22, 2025
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   Matthew commented  ·  Oct 22, 2025  ·  Edit…  ·  Delete…

   ability to set up alerts/notifications when specific trackers (like "Customer Frustration") are triggered. 

   Save Submitting...

5. Hubspot embedded agent

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCX » Integrations & APIs  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 22, 2025

6. Extension dialing between CX and EX

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   Future Consideration  ·  23 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew supported this idea  ·  Aug 22, 2025

7. SMS Templates (Reply Assistant)

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   Under Review  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Aug 22, 2025

8. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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9. agents seeing how many waiting in queue

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Matthew shared this idea  ·  Feb 28, 2025

10. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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    Matthew supported this idea  ·  May 21, 2024

11. RCCC Time off Always on Top

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Matthew shared this idea  ·  Aug 3, 2023

12. RCCC Place Partial Time off in Time of Planning

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Matthew shared this idea  ·  Aug 3, 2023