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← RingCentral Ideas

Settings and activity

13 results found

  1. Omnidirectional Allow RingCentral App Channels

    13 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Matthew supported this idea  · 

  2. Outbound Dialing Should Use Updated Phone Number After Agent Lead Update

    2 votes

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    New  ·  0 comments  ·  RingCX » Automated outbound dialing, campaign & lead mngmt  ·  Admin →
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  3. Views for Trackers

    2 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  4. Notifications for Specific trackers

    6 votes

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  5. ability to set up alerts/notifications when specific trackers (like "Customer Frustration") are triggered. 

    1 vote

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    New  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Matthew shared this idea  · 

  6. Hubspot embedded agent

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Extension dialing between CX and EX

    123 votes

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    Under Review  ·  22 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  8. SMS Templates (Reply Assistant)

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  9. This account requires the capability to filter interactions based on the age of the interaction in both reporting and inboxes. The current f

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  10. agents seeing how many waiting in queue

    3 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Matthew shared this idea  · 

  11. RCX - Ability to have agents share my stats to sup at end of shift without exporting full page

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Admin →
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    Matthew supported this idea  · 

  12. RCCC Time off Always on Top

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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  13. RCCC Place Partial Time off in Time of Planning

    2 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Admin →
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    Matthew shared this idea  ·