Settings and activity

4 results found

1. Call Volume Live Dashboard

   17 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Amy supported this idea  ·  Feb 26, 2025

2. Ability to pull a date range for reporting, but have it broken down by date in the file

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Edit…  ·  Delete…  ·  Admin →
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   Amy shared this idea  ·  Feb 26, 2025

3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   659 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Amy supported this idea  ·  Feb 26, 2025

4. Analytics reporting for agent activity overview

   5 votes

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   Implemented  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Amy shared this idea  ·  Feb 2, 2022