← RingCentral Ideas

Settings and activity

4 results found

  1. Call Volume Live Dashboard

    14 votes
    New  ·  0 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Amy supported this idea  · 

  2. Ability to pull a date range for reporting, but have it broken down by date in the file

    1 vote
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Amy shared this idea  · 

  3. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

    569 votes
    Future Consideration  ·  90 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Amy supported this idea  · 

  4. Analytics reporting for agent activity overview

    5 votes
    Implemented  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Amy shared this idea  ·