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1. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

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   12 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Learn more about controlling user access to the accept queue calls feature here!

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   Kalyn commented  ·  Nov 16, 2022  ·  Edit…  ·  Delete…

   Admin should be able to take the "accept call queue calls" feature away from users. Users should not have the ability to decide if they want to be in a queue. They have the option to turn their phones on do not disturb. If an admin says "not allowed" on "Allow members to change their queue status" then users should not have the toggle option to turn it on and off on the user end of things.

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