← RingCentral Ideas

Settings and activity

3 results found

  1. Display active call lengths for ongoing calls

    4 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Alisa shared this idea  · 

  2. Add the ability for multiple extension to listen to the same call simultaniously

    3 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  3. Allow multiple people to call monitor at the same time

    65 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Alisa commented  · 

    The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for training purposes and discussion. This could also be beneficial if multple managers need to montor a call at once. Other companies could benefit from this feature as well.