The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for training purposes and discussion. This could also be beneficial if multple managers need to montor a call at once. Other companies could benefit from this feature as well.
Alisa
shared this idea
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The ability to have multiple users/agents monitor a single call would be a great addition to the HUD options. We are currently training new hires and were hoping that multiple agents would be able to listen into a single call all at once for training purposes and discussion. This could also be beneficial if multple managers need to montor a call at once. Other companies could benefit from this feature as well.