Skip to content
← RingCentral Ideas

Settings and activity

1 result found

  1. Ability to Schedule Text Messages

    131 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    20 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Main commented  · 

    We work in a business where we schedule out many appointments with Clients. They are constantly changing daily. With our old system, we could submit an CSV file with the name of the client and the date and time of their appointment. Then it would automatically send out text messages. We want something that we can set up a message that works with the CSV file and automatic response to what the client texts back. Example:Automated text out "Hello client, your appointment is at 9:00 am on 2/2/2023. Please respond Y to confirm and N to reschedule." Incoming Text "Y" Automated outgoing text "Thank you for confirming your appointment!" Also, a way to track the type of responses, whether it be a confirm or reschedule or cancel. Thank you!