Settings and activity

13 results found

1. Quick Replies available to unparked emails

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Tracy shared this idea  ·  Dec 20, 2022

2. Present most recent reply to email thread first

   15 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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3. MAX Agent: Customize layout size when taking multiple chats

   6 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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4. MAX Agent: Allows agents to create individual Quick Replies

   10 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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5. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

   12 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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6. WFM PRO - Ability to Modify forecast without having to regenerate a schedule

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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7. WFM Pro - Ability to set up approval rules for activity codes other than Out of Office

   4 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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8. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

   8 votes

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   Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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9. WFM PRO - Ability to Export more future facing data from Intraday manager

   4 votes

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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10. WFM Pro - Ability to edit meetings in bulk

    7 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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11. WFM Pro - Meeting Scheduler - Recurring Meetings

    14 votes

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    Future Consideration  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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12. WFM Pro - Able to sort the schedule by agent/start time

    17 votes

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    Under Review  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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13. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    10 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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