← RingCentral Ideas

Settings and activity

13 results found

  1. Quick Replies available to unparked emails

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Tracy shared this idea  · 

  2. Present most recent reply to email thread first

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  3. MAX Agent: Customize layout size when taking multiple chats

    6 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  4. MAX Agent: Allows agents to create individual Quick Replies

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  5. WFM Pro - Ability for skills in ACD module and WFM skills to sync.

    12 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  6. WFM PRO - Ability to Modify forecast without having to regenerate a schedule

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  7. WFM Pro - Ability to set up approval rules for activity codes other than Out of Office

    4 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  8. WFM Pro - Schedule generation - Ability to lock in activities when generating schedules

    7 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  9. WFM PRO - Ability to Export more future facing data from Intraday manager

    4 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  10. WFM Pro - Ability to edit meetings in bulk

    6 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  11. WFM Pro - Meeting Scheduler - Recurring Meetings

    13 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  12. WFM Pro - Able to sort the schedule by agent/start time

    16 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  13. WFM Pro - ability to schedule breaks /lunches after meetings or other work has been added

    9 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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