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  1. Shared SMS were multiple users can receive and send SMS on specific number

    728 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

    An error occurred while saving the comment
    Jack commented  · 

    Many small businesses with less of a corporate structure are run by family members and small teams who ALL need access to important incoming messages (voicemail, SMS) that come in from the main company number. When only one person is receiving these (as is the only option currently with RingCentral), there is a chance that some important messages will not be responded to promptly.For instance, in my case, there are only two of us in our company. And we both need to be able to see what's coming in on a daily basis. With RingCentral's current options, only one of us is able to get the voice messages and SMS coming in from the main company number.As a result, it wastes one person's time to have to go through the extra steps (forwarding the message, having to message the other that a particular message has come in, etc) to inform the other person of what's coming in.A Shared Main Company Number Inbox would alleviate this issue.If RingCentral could implement the feature (like Vonage does) of having a Shared Main Company Number Inbox (Vonage calls theirs "Business Inbox"), all could see the important general messages coming in to the company's main number and have a chance to respond promptly. All could also see that the incoming message has been responded to.RC could even make it to where only particular users could be assigned access by the account adminstrator to the Shared Main Company Number Inbox (if it would not be appropriate for everyone to see all incoming messages).As it stands now, it's not the most efficient use of our time for my colleague to be kept in the dark as to the messages coming in from our main company number.I would imagine many other small business would benefit from the option to have a Shared Main Company Number Inbox as well.