Settings and activity

43 results found

1. RingCX -- Integration with MVP / RingEX Improvements (Single Pane of Glass)

   110 votes

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   Planned  ·  16 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Jul 4, 2024

2. Change agent state through Max Supervisor

   109 votes

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   Planned  ·  19 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Jul 4, 2024

3. Multiple phone numbers field for RingCX lead list

   6 votes

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   Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Apr 5, 2024

4. Supervisor actively monitoring should be able to record

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   9 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Apr 5, 2024

5. RingCX Global Secondary Nodes

   19 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Apr 5, 2024

6. RingCX Multi Channel Interaction Console “Live Interaction Management”

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   18 votes

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   Under Review  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Mar 12, 2024

7. Engaged Digital All Channel OOO

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Mar 5, 2024

8. Ability to view agents assigned to a Category

   2 votes

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   Under Review  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Mar 5, 2024

9. Add ability to pull call waiting in queue

   20 votes

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   Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Gael supported this idea  ·  Mar 5, 2024

10. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes

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    Needs More Information  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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11. AI-based automated translation tool in RingCX digital channels

    6 votes

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    Needs More Information  ·  0 comments  ·  RingCX » AI agent & supervisor assist  ·  Delete…  ·  Admin →
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12. Ability to create Scorecard then attach trackers

    7 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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13. Ability for managers to select which user scorecard is for

    9 votes

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    Future Consideration  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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14. RingCX Call Details "Call Termination by Agent or Caller"

    54 votes

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    Planned  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Apr 5, 2024

15. In Realtime Digital Dashboard, have the ability to Monitor/Coach/Barge in

    3 votes

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    Under Review  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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16. Call journey report for RCX

    40 votes

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    Planned  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Apr 5, 2024

17. RingCX Time Based Callback-in-Queue Offering

    28 votes

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    Future Consideration  ·  4 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Gael supported this idea  ·  Apr 5, 2024

18. AI Optimal Routing based on Last Agent Sentiment, Disposition, etc.

    26 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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19. Add ability to label IVR Studio nodes

    3 votes

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    Future Consideration  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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20. Ability to transfer to another IVR

    5 votes

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    Planned  ·  1 comment  ·  RingCX » Other  ·  Delete…  ·  Admin →
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