Settings and activity
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261 votes
Timothy
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2 votesTimothy
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1 voteTimothy
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2 votesTimothy
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70 votes
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Not sure when this feature was enabled or if it always has been since we signed our first contract with Ring Central 2 years ago but I'm not sure this feature was even possible 2 years ago and now it's enabled for all menus and apparently all extensions including queues, Message Only, and Announcement Only Extensions. While some of our departments would like to have this feature we have told them it is not available. Would it be possible to have some sort of a toggle inside the IVR menu itself to disable it by choice by IVR? While it is a nice feature to have I would like to have the option to choose whether or not we use this feature instead of having it pressed upon us.
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14 votes
I find it absolutely incredulous that this is still being referred to as an upcoming enhancement in the Ring Central system since it was originally submitted in 2022 but since technical support in 2026 has listed this as something in the works I thought I would share with anyone who might still be listening on this chain. The following email was Ring Central's answer to this problem which essentially says "your problem, you fix it". Thank you for contacting RingCentral Technical Support.
It has come to our attention that your number is being labeled as 'Spam'. I understand the urgency of this matter for your company's productivity and would like to help you resolve the issue.
Please visit the support link below to resolve the issue:
Open options for users when phone numbers are mistakenly flagged as spam, junk, fraud, or scam calls
https://support.ringcentral.com/article-v2/Open-Options-for-Users-When-Phone-Number-is-Mistakenly-Flagged-as-Spam-Junk-Fraud-or-Scam-call-RingCentral-Contact-Center.html?brand=RC_US&product=RingCentral_Contact_Center&language=en_US
Here are a few reasons a carrier may determine a lower level of trustworthiness.
1. You make a high volume of outbound calls per day per number.
2. Someone flagged a call from your number in that carrier’s app as spam or tagged it as a spam caller on the call recipient's device
3. It looks like the outbound caller ID for that number isn't set correctly in your business phone system.
4. Carriers view it as incomplete and will probably automatically flag it as spam.
What can you do about it?
The FCC and major carriers realize that there are legitimate business use cases that require high call volumes (e.g., appointment reminders, alerts, etc.). As a result, you can submit a request for them to whitelist your number. You’ll have to explain your reasoning for the high call volume. Upon approval, the providers will safelist your number and prevent future blocked calls or unwanted prepended caller ID.
You can use the websites below to submit your request:
AT&T: AT&T Call Labeling Portal https://www.att.com/reviewmycalllabel ???????
Verizon Wireless: Verizon Wireless Spam Feedback https://voicespamfeedback.com/
Verizon Landline: Verizon Landline Robocall Feedback https://reportarobocall.com?????
T-Mobile/Sprint: Call Transparency https://www.calltransparency.com/
Free Call Registry: https://freecallerregistry.com
You may also create a ticket directly to this link below and submit it to the FCC website so that they can help you whitelist your number: https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744
RingCentral is working on feature enhancements which will be reviewed by our back-end team (no ETR yet).
https://ideas.ringcentral.com/forums/958493-phone-messaging/suggestions/48026606-spam-risk-caller-id-to-be-removed
Should you have additional concerns or questions, feel free to reply to this email. For real-time assistance, you may call us at 888-898-4591, select option 3, and provide your case number. Have a great and safe day ahead. Thank you for trusting RingCentral!
As agreed, we will proceed to close the case. Need help managing your cases? Click the link below to reopen (within 1 week) or create a new case: https://support.ringcentral.com/article-v2/4362.html?brand=RC_US&product=RingEX&language=en_US
Thank you, and have a great day.
Best regards,
Technical Customer Support Specialist
RingCentral Customer Care Team