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2 results found

  1. Allow Users to accept queue calls while on another call.

    7 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  2. Create feature that shows similar data using Analytics report and Call logs excel file

    16 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Tony commented  · 

    Hello, We would like to be able to export the call path for calls to our Corporate call queue. I can view the call path in the performance reports, under Calls, but when I try to export to excel the call path information is not being exported. Is there a way to export that information?We need to allocate costs to the offices that are letting calls forward to our corporate call queue.Admin Portal>Reports>Analytics>Performance Reports>Calls>sory by Queue Calls>select Corporate>click blue arrow to display call pathThank you, J Tony Ruvalcaba / Internet Reservation Center ManagerMidway Auto GroupO: 310.649.5549 M: 323.864.1321jruvalcaba@midwaycarrental.commidwayautogroup.com | midwaycarrental.com4751 Wilshire Blvd., suite 120, L.A. CA 90010