Skip to content
← RingCentral Ideas

Settings and activity

2 results found

  1. Allow Users to accept queue calls while on another call.

    6 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

  2. Create feature that shows similar data using Analytics report and Call logs excel file

    16 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Tony commented  · 

    Hello, We would like to be able to export the call path for calls to our Corporate call queue. I can view the call path in the performance reports, under Calls, but when I try to export to excel the call path information is not being exported. Is there a way to export that information?We need to allocate costs to the offices that are letting calls forward to our corporate call queue.Admin Portal>Reports>Analytics>Performance Reports>Calls>sory by Queue Calls>select Corporate>click blue arrow to display call pathThank you, J Tony Ruvalcaba / Internet Reservation Center ManagerMidway Auto GroupO: 310.649.5549 M: 323.864.1321jruvalcaba@midwaycarrental.commidwayautogroup.com | midwaycarrental.com4751 Wilshire Blvd., suite 120, L.A. CA 90010