Settings and activity

9 results found

1. Create a preview timer that notifies Agents how much time they have to preview a lead before it disappears (would like the ability for A...

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Apr 6, 2023

2. Engage Voice - Add option for agents to return to an afterwork state automatically when disconnecting an outbound call

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Jun 29, 2022

3. Engage Voice - Outbound EV calls should not be interrupted by inbound MVP calls to the agent

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   Dan shared this idea  ·  Jun 29, 2022

4. In the call history, display the ability to see the duration of every call

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Apr 6, 2023

5. Create the ability to auto fetch single leads as opposed to having to manually fetch a new lead.

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Apr 6, 2023

6. Ability for agents to create a custom voicemail recording themselves

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Dan shared this idea  ·  Apr 6, 2023

7. RCCC Time off Always on Top

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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8. RCCC Place Partial Time off in Time of Planning

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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9. Adjust how missed calls are categorized for group calls

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   59 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status