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  1. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

    184 votes
    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jennifer commented  · 

    I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.