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  1. Allow disabling "Accept Queue Calls" under roles for extensions assigned to queues

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    12 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Jennifer commented  · 

    I manage a call center- Reps should take call queue calls at all times unless away from their desk. Currently reps can update their status to not accept calls. This seems as if its manager decision to turn off or on.